Byte Me Wireless

Oct 12th, 2022

I have never wanted to give a business 0 stars, until now. I called on Saturday and let them know my Google Pixel 6 Pro screen needed to be replaced and asked if that was something they could do. I got my quote and was told my new screen would arrive Tuesday and they would be able to replace it. I went in to give them the deposit, only for them to call me later that day and say the quote they gave me was wrong. The new quote was 20% more and they would need an additional deposit. I decided to let this go since there were so many great reviews and mistakes happen.Tuesday comes and they let me know the new screen hadn't arrived and that it should be in Thursday. Fine, I already paid the deposit and it was only two days more.The screen arrives and I drop my phone off for the replacement. I was told I could come back in 2 hrs, which I did, but they needed an additional 30 mins. I waited in my car for 30 mins before the guy came out and said the new screen had a defect and he needed more time to work on it. He let me know that the defect may not be something he could fix, but by then, he had already opened my phone and messed it up. My only options were to let him keep working on it or leave with a phone worse off than what I left them with.So I hoped he could fix it, but he was unable to. They offered to reorder the part and to come back Tuesday, but I declined. I was willing to pay the more expensive quote because I appreciate great service, which all these reviews indidcated they had. But that didn't seem to be the case after all the hassle. My phone left Byte Me Wireless worse off than it arrived. I understand the defective screen and the late shipping was out of their control, but those issues combined with the wrong quote and the additional wait time made this a horrible experience.
Sep 16th, 2022

Stopped by Byte Me Wireless today to fix the camera glass on my iPhone. Jose was AMAZING and repaired my device very quickly. I recommend this shop. You wont be disappointed.
Aug 28th, 2022

Jose, amazing technician, he fixed my phone quick.
Jul 13th, 2022

I have never wanted to give a business 0 stars, until now. I called on Saturday and let them know my Google Pixel 6 Pro screen needed to be replaced and asked if that was something they could do. I got my quote and was told my new screen would arrive Tuesday and they would be able to replace it. I went in to give them the deposit, only for them to call me later that day and say the quote they gave me was wrong. The new quote was 20% more and they would need an additional deposit. I decided to let this go since there were so many great reviews and mistakes happen. Tuesday comes and they let me know the new screen hadn't arrived and that it should be in Thursday. Fine, I already paid the deposit and it was only two days more. The screen arrives and I drop my phone off for the replacement. I was told I could come back in 2 hrs, which I did, but they needed an additional 30 mins. I waited in my car for 30 mins before the guy came out and said the new screen had a defect and he needed more time to work on it. He let me know that the defect may not be something he could fix, but by then, he had already opened my phone and messed it up. My only options were to let him keep working on it or leave with a phone worse off than what I left them with. So I hoped he could fix it, but he was unable to. They offered to reorder the part and to come back Tuesday, but I declined. I was willing to pay the more expensive quote because I appreciate great service, which all these reviews indidcated they had. But that didn't seem to be the case after all the hassle. My phone left Byte Me Wireless worse off than it arrived. I understand the defective screen and the late shipping was out of their control, but those issues combined with the wrong quote and the additional wait time made this a horrible experience.
Sep 12th, 2022