Chase Bank

My atm experience was easy to use. No line. Lots of parking.
Nov 30th, 2023

The worst service ever
Jul 21st, 2023

I deposited cash on the irvine blvd chase atm on april 10th. There's $800 something cash was stucked in the machine. And the atm screen shows it's technical issue and it let me to call some number. Then I went into the bank to ask help. The lady in the bank didn't go to the atm to check for me but she said if i call the claim department i will get my money back. So I did it and I do get a temporary credit for that amount. but then about one month after that, they took the temporary credit back and denied my claim because they didn't find any extra money. Then I filed another claim and required them to check the camera. Today I got the call, the lady of the chase claim department told me my claim was still denied. I asked her if they checked camera or not. She said she doesn't know but anyway they could not provide me the video. I told her at least they need to check. She said ok. Then few hours later, the lady called me said the angle of the camera couldn't record the atm part, they couldn't see if I put money or not. I'm very angry and disappointed about that!!
May 24th, 2023

Very disappointing experience as Amanda scheduled a notary appointment over the phone where I specified the documents I needed signing were in a foreign language however just needed the signature notarized with my English identification. When attending the appointment was surprised that the document was not in English and implied that I never mentioned this during our phone conversation which was not the case. When I brought this up she further implied that I was lying and that she "remembered the conversation very well". Despite other branches being able to notarize documents this way she was unable to help at all.   Wouldn't recommend this branch because of this poor customer service, not just them unable to help with notarization.
Dec 19th, 2022

The banker misspelled my name when I first opened my account, so I had to come in a gain for a second time to have them fix the mistake they made.  They said they could not because I had to made an appointment online for that.  So there is only one banker available per day and his is booked for a week (in the mean time I can't get an ATM card).  This is terrible service, they continue to have the minimum service as if  we are still under COVID.  I am closing my account and taking my money somewhere else.
Aug 31st, 2022