ADP La Palma

Feb 25th, 2023

DONT USE ADP. WORST CUSTOMER SERVICE EVER. They doubled my payroll taxes by accident, we got a federal lien notice and our account debited $10,000 for their error which they could not figure out how to fix. My accountant had to do it for them and it took weeks to resolve. Now they accidentally deleted my access to my records-its been 6 weeks and they say they can't fix it. Hours on hold and then dropped calls, ALL THE TIME. My friends, DONT USE ADP
Apr 20th, 2022

Justin Mellano and ADP La Palma are as professional as they come, but more importantly... they tell the Truth! During this time of Covid-19 I was unsure of how I was going to pay my employees. Justin set me up with a program allowing me to pay with a credit card. I love my employees with all my heart, and I am forever grateful for Justin and ADP La Palma for allowing me to provide for them!
Jun 14th, 2020

Take forever to resolve problems. Ask for paperwork to be faxed several times only to find out they have the wrong fax number more than once. Took months to resolve an issue that seemed like it could have been resolved quickly. Due to an error on their behalf $2,100 just say in limbo and there was nothing I could do and they would not release the funds. The funds were actually my hourly pay earnings. I am highly dissatisfied with ADP.
Feb 2nd, 2019

Get a 0 Star. I have been patient since March, 2020 (COVID 19). ADP can never provide me with an answer or return my calls. I had our CA ER State Taxes deferred for 2nd Qtr. I mailed a letter on 5.1.20 to EDD requesting for a 60 day extension. I didn't receive the letters from them till 8.11.20 granting us the extension for 1st, 2nd and 3rd Qtr. We did not defer taxes on the 1st Qtr. I wrote ADP an email on 8.12.20 from my service request on ADP Run and attached the 3 letters I received from EDD granting us extension for 1st, 2nd and 3 Qtr. In the email I asked if they could provide me with a date to have our money in our account for ADP to pay 3rd Qtr for extension date 1.4.2021. Also, I requested 4th qtr deferral Program to be discontinued due to not receiving an extension letter from EDD. Yvonne Ochoa opened my email on 8.13.20 but never responded. I noticed on my last two pay periods for pay day 8.7.20 and 8.21.20 (3rd Qtr. payroll) I did not receive my invoice from ADP indicating my credits for CA State Taxes. So I called ADP today and was transferred to 3 different departments including tax team. The last person I spoke with Nate at Client Services said my 3rd Qtr CA Tax Deferral Program had been stopped. I was so upset and asked him "who authorized it? No one from ADP Communicated this to me. This is not right!" We were granted the extension for 3rd qtr from EDD and to be paid by 1.4.2021. Nate said he needed to speak with Tax Team regarding my questions that were never answered from my email. I said, "I just spoke with Don who couldn't answer my question, he was from Tax Team, and transferred me to you!" With that said, since March 2020, this is what I have been going through. ADP does not know from their right hand to their left. They are so uninformed, and I was transferred to different departments since March 2020. I don't have time for this. I am so frustrated/irritated with them and as soon as I can find another payroll service I am leaving ADP. ADP is too big! Horrible service!
Oct 6th, 2020