El Pollo Loco

Apr 7th, 2024

Apr 4th, 2024

I should have read the reviews before walking in and ordering. Like many reviews of the last number of months, the food is not good... the chicken is so overcooked. It's dry, crunchy and you could chew on it endlessly it's so tough. The broccoli is rubbery and surprisingly the beans (which I assumed would be good) are really really bland. There's a divider wall between the register and eating area... it hid all the crumbs covering the floor and even the tables until you had already ordered and were ready to eat. I have now read many reviews for this exact location that span the last 6 months. This is a common experience and it seems to me that the "replies" written by the management to address the poor reviews are really just auto generated replies and based on my experience being similar to what has been noted in the other reviews, not something the actual management apparently cares to address or even improve. What a shame as the people taking my order were friendly, welcoming and attentive.
Mar 26th, 2024

Just like every restaurant, they, too, have shrinking portions. A large soda up to 3.90 cents is crazy. It's a matter of principle now. This is absolutely unacceptable.
Mar 15th, 2024

First time with the chicken and shrimp todtadas!!! Excellent!!
Mar 11th, 2024