Brookdale Lodi

Good except being understaffed.
Aug 9th, 2022

Jan 20th, 2021

Oct 3rd, 2020

I am unwilling to recommend Brookdale (mother has been a resident for 3 years) for the following reasons: - [ ] the food is often, canned, bland and unappetizing and poorly plated; - [ ] Brookdale advertises "Fresh, nutritious food, able to accommodate dietary restrictions" - which I have never witnessed or received; - [ ] the chef is unwilling to respect and observe my mother's dietary needs regardless of many conversations; Brookdale is understaffed and does not provide back-up when assistants or management staff are out sick; - [ ] when new staff is brought on board they are sent out without proper training; - [ ] the complaints about food and staff shortage are brought up at every resident meeting and the same answer is given: "we're working on it"- for the last 3 years! - [ ] When new nursing staff is brought on board, they are not quickly knowledgeable about individual life/death directives. - [ ] When the last two new assistant-directors were hired and they appeared to be making headway in creating change, residents were told that they would be leaving soon. Requests go unanswered or passed to another party, and are only attended to when I "copy" all involved staff naming how often I have attempted to contact them; When requests, complaints or suggestions are brought to the Director, she listens well, is very compassionate, but there is NO follow-through. ***The majority of the staff, caregivers and assistance are warm welcoming friendly and very respectful! As I review this list, it occurs to me that the majority of these issues would be resolved w new, strong, organized, leadership.
Oct 27th, 2022

Our mother came to Brookdale with some serious health issues and my family and I were very concerned about her care needs. From the beginning the entire staff at Brookdale Lodi, were professional, informative and compassionate. They listened carefully to our concerns and answered all of our questions. Anytime we phoned we received a quick response from a polite and professional staff member. If they didn't have an answer for our questions they quickly found another staff member to assist. Our family is so very grateful to the entire staff for taking excellent care of our mother during her difficult time. Their job can be a difficult one and they take care of the residents with a smile and with compassion. Thank you all so very much for the terrific work that you do! Brandon,Cathy,Vanessa,Anglea,Amber,Mary-Margret&Raymond and all the other staff members, you are truly amazing.
Feb 12th, 2021