Wells Fargo Bank

HIRE MORE BANK tellers standing in line for 30-60 minutes is unacceptable. If you have 8 windows 4 should have people in them.
Mar 16th, 2024

Jan 7th, 2024

Good and fast service
Dec 24th, 2023

Received a call from a phone number not identified as Wells Fargo on my cell phone. 1st one I am told, by a man with a middle eastern accent, that there is a problem with my account and I need to go to a Branch to sign some forms. I say,"Thank you, I will go in right now to see my banker about it." and hang up. 2nd call Same Man asks,"What branch are you going to?" I say Lodi Ave, catch myself thinking of how stupid I am to say so, then say "Im trying to get out the door! goodbuy! and hang up. 3rd call: He starts yelling at me not to hang up on him he's trying to help me. I say,"I'm not discussing my bank account information with anyone, especially with someone I don't know, with a middle eastern accent!" I rush down to the bank(taking my dog with me in case I'm accosted in the parking lot), run into the bank, and look for the Lady who handles my Banking. Her seat is empty...the whole place is empty except the 1 guy in the back...I rush over, trying to explain I think I'm a possible fraud victim...he cuts me off and says..."Are you the woman I've been talking to on the phone?" Completely taken aback I nod my head, noticing his tag says Basir. He sputters out RACIST, tells me to leave the bank immediately or he will call the Police! I just turned around and walked out. Went over to the Ham Lane Branch. Turns our they needed a signature for a CD I opened about a month ago. She provided the forms I needed to sign, and I left. Wells Fargo phones should identify as from Wells Fargo. This was all an unecessary embarrasment for both of us. I still will not discuss my accounts over the phone with anyone who calls my cell phone, and I will never step foot into that branch ever again. I would like to go elsewhere, different Bank all together...business accounts are hard to move....but I swear I'm getting so close!
Nov 9th, 2023

I would like to give her a zero stars Naz Khan has horrible customer service skills. This is a very difficult time for my family. My grandfather has passed away. I made an appointment for death of a loved one. I spoke to two other bankers, and they said this process takes an hour long. When my husband went for his appointment I gave him all the documents that he needed. She stereotyped my husband based on his appearance. This is his day off, so he is dressed casual. There is no reason for her to be rude and say that this appointment takes two hours and that I booked the wrong appointment. My husband went to his bank that he usually goes to in Stockton and he was told that the lady was being lazy and she didnt want to do it so we shouldve talked to her supervisor. If you go to this bank, do not book your appointment with her. She needs some training on how to treat a person especially during this time when someone loses a family member.
Oct 6th, 2023