Village Flowers & Gifts

Crystal Miranda _{on Google}

Feb 8th, 2023

Great service was able to service my special request & on a short time notice. Fair price & fast friendly service

Cynthia J. _{on Yelp}

Jan 23rd, 2023

I wish there was an option for negative stars as this business deserves nothing more than negative reviews. Very unprofessional and beyond rude.An order was placed for a beautiful premium bouquet of flowers posted on Village Flowers website at a cost of $105.95 + taxes and delivery totaling $142.28. Upon delivery it was beyond disappointing to find that the bouquet was nothing close to what was ordered. I immediately called them and explained to the man who answered the phone and offered to send a photo of what was received, this was done within 2 minutes of receiving the delivery. He provided an email address to which I sent the photo and he said he would call me right back after reviewing the photo and speaking to the floral design people. I never received a call back and 45 minutes later I called numerous times before a female finally answered the phone. I explained the situation to her at which time she accused me and/or the receptionist of stealing flowers out of the bouquet and demanded that I send her a photo of the bouquet delivered. I tried to tell her numerous times that I did that and there was no other photo I could provide. She was yelling at me that we had stolen the flowers out of the bouquet, and I finally told her that I was going to return them to their shop after I got off work which would be around 4pm. She then yelled at me that she was going to call the police on me and file charges for theft and hung up on me. I immediately filed a complaint with PayPal as I use that as my preferred payment when purchasing from a new business for protection explaining the complete details and photos of what was ordered and what was received. After work I did as I told them and returned the bouquet to the shop. There was a man at the counter that was not rude but cordial to me and I also took a photo of the bouquet on their counter as proof that it was returned. He then told me that he knew there were roses in the bouquet as he created the bouquet himself, (not like he told me previously on the phone that it was the floral design people), no big deal. Unlike the female, who I was later told is his wife, he was not rude in any way. It is beyond me to believe that someone would accuse me of removing flowers from a bouquet then calling to complain about it within 2 minutes of receipt. Also, the video footage of the delivery was reviewed in my office, and it clearly shows the bouquet delivered was as it was received, no missing flowers on my side. I did take screen shots after zooming in on the footage and provided those to the man, but they were very fuzzy but clearly did show only yellow flowers in the bouquet. After all of this went down, I spoke to a co-worker who had the exact situation happen to her from this same business. She sent them an email with photos of what she had order from their website and what was actually delivered. Nothing close and they never responded to her. In reading their reviews, which I should have done prior to dealing with a business for the first time, they have a reputation for doing this to others as well. The investigation with PayPal is still ongoing so the issue has not been resolved yet. I have included photos of the beautiful bouquet I was expecting to receive and the actual pathetic bouquet that was delivered.UPDATE: PayPal ruled in my favor and a full refund was received.

Hart Kienle Pentecost _{on Google}

Dec 27th, 2022

I ordered flowers for my Grandma's birthday to be delivered on Saturday (her actual bday) and they were delivered on Thursday (2 days before her bday). This wasn't even the most annoying part!
I paid extra for a bigger arrangement (total was $128) and not only is the arrangement super small not showing any sort of upgrade, but it doesn't look anything like the flowers in the picture I selected. I hate carnations (they're cheap filler flowers) and her main flowers turned out to be you guessed it... CARNATIONS! Do not order from this place if you want delivery and flowers to be what you actually pay for and order. They also do not answer their phone. TERRIBLE!!!!!!

Marie Wing _{on Google}

Dec 1st, 2022

I live in Idaho and I called Village flowers to order flowers for my Mother in Law for her birthday. The man who answered the phone was super helpful and kind. When my husband called the day they were to be delivered to make sure they got there, again they were so helpful a d even sent us a screenshot of the flowers delivered. They did an AMAZING job, the flowers were so beautiful and just exactly what I was looking for without even telling them!!! I will definitely be using them again!!!

Glen P. _{on Yelp}

Oct 29th, 2022

First review I don't usually do this but I called to order a dozen roses pink and white for my girl I called the day of to ask to pick them up near closing, I got there when they were closed. I called the owner asking him if it was possible to still come give me the flowers because it was a anniversary gift and you know if you forget something like that men we will be single lol but he ended up coming and I was so glad it happen it was worth the $ and beyond. A lot of businesses wouldn't even answer after hours. It's been 4 days now and the flowers are still going strong thank you so much