Couples M.O.

Mayra was the best customer service ! She made my experience lovely! I was a bit shy about buying a 12 inch toy but now I thank Her!!!
Dec 31st, 2023

Apr 3rd, 2023

Very clean and Gracie was super nice. Plenty of parking too
Oct 3rd, 2021

The owner lady is super weird and her husband. I chose what I wanted and she almost wouldnt allow me to buy it.. she was almost angry I wanted to buy something that wasnt only and sitting there being unsold .. she said you get that one and I said thats not the one I want she said your chest big and I was just like and well dam. I have a chest ..like I want my chest to stick out and I cannot help it sometimes ..but she kept pointing at some ugly lingerie's that werent my style and took the one I wanted which was the last one and my size ..seems like she wanted me to buy something that had been sitting there instead of the one I wanted .. it was my size and the last one. She was rude and bossy and my bf stayed there after I walked out and because I have it all on video she didnt allow him to buy unless I deleted the video I recorded they are cray cray.. she lost me as a customer and my bf he been there so many times .. they were weird. Never again. The place next door ..cuter stuff and excellent customer sales and dont follow u around like crazy
Feb 28th, 2024

Great store and great customer service!! The young lady cashier on Saturday October 16th exemplified superior customer service. Most stores have a no return policy which I totally get. I got a pair of underwear for a date. As with any undies you cant try them on, and buying and sizing is a game of luck! Well I bought them, as they can sometimes cost a pretty penny and my luck they were too big. So I go back not 30 minutes later I explained to the clerk I just bought them and they were to big. She understood and with grace said we have a no return policy. I explained I just simply took them out of the box and she empathized as I almost started to cry. She examined the pair and said what do you need? I a simply said a smaller size and she said we can make it work. She was polite as when I bought them and made the whole experience pleasurable! I had this problem before at a different store and the difference in service was polar opposite (Circus of Books in Weho) like war and peace! This here is how customers should be treated! This is a top notch store and has earned a lifetime customer because of her willingness to help. Im gonna go back and buy two more! Treat your customers well and Ill tell everyone I know to go to this store top-notch service, gets top-notch customers. Thank you for representing this store in a great way. Youre lucky to have her! Give her a raise!!
Aug 26th, 2021