South Bay Credit Union

Whenever I go to the branch, there's a long line. Getting any assistance over the phone requires waiting 2 hrs for a call back. Actually today 3/13 they called me back 4 hrs later and only because they saw this review. See below they responded. I had already left work early and arrived at the branch and they call while I'm here :/ The app is the worst. Couldn't do a wire transfer since the app was faulty. Awful and inconvenient. Since I couldn't get assistance I had to leave early from work to go all the way to the branch. Why would I call for help when the initial person answering can't help and just takes a call back number. Banking shouldn't be such a hassle.
Mar 6th, 2024

I have had issues receiving my visa replacement card from you guys. I only bank with sbcu and I had to open a chase account because I started running into issues paying things that were on debit autopay on that card like my western union transfers. I have yet to receive my replacement card since my old one was deactivated in sept 18. According to them I should have had a replacement since the 18th and nothing yet maybe next month. Absolutely ridiculous.
Sep 30th, 2023

I switched here from Kinecta and couldn't be happier. The woman who is usually at the counter is super helpful and friendly, they always have quarters, and my son loves the hot chocolate machine. Definitely a good switch in credit unions for me and my needs.
Dec 24th, 2022

I am a regular customer, not scam or someone from SBCU trying to write a good comment but I am a real customer who had the best amazing easiest auto loan financing experience with Southbay credit union. Sara help me through out the process and it was the greatest experience I have ever had to purchase my new vehicle. Words are not enough to thank Sara and the entire SBCU team for thier great service to our Southbay communities. Thank you all and can't wait to bring more people to finance with SBCU.
Sep 12th, 2022

Got a pre approved for a new auto loan. It was our first time going through a credit union so we didn't know what to expect. Coming from a big bank to a credit union was perfect for us. Victor Zeledon went above and beyond to make sure everything was handled and me and my wife were completely satisfied. This is the day, this is the day that the Lord has made. I will rejoice and be glad in it. This is the day this is the day that the Lord has made! So happy!
Aug 23rd, 2022