Audi Beverly Hills Service Center

Chucho and Daisy love Audi Beverly Hills thanks definitely see you soon. The team really Amazing and the Coffe too Thank you
Apr 2nd, 2024

I went to this Audi Dealership today because my wedding ring fell off and went under my front passenger seat. I went to the service department and ask them to remove a plastic box under the seat fastened by two plastic bolts. The guy said he needed to talk to his guys. He came back and said it would cost me 2 billable hours totaling almost $700. I reiterated I only needed the plastic casing removed and he went on to explain that the harness for the seat belt was attached there and would have to be removed. I left there and went to a body shop on Sawtelle and had my ring back in 5 mins. Nothing the service man at Audi said was true. He simply took the casing off and there was my ring. I will never trust another Audi Dealership again. Dont be fooled by the name .. there are crooks everywhere.
Mar 30th, 2024

I like my Audi, but if it wasnt for my service advisor Paren, Im sure I would have moved on to the next car. The customer service levels he demonstrates are unmatched, and has personally helped navigate several maintenance issues with the best outcome for all parties. Cant recommend this service center (and Paren) enough!
Mar 13th, 2024

This is the worst service center I've ever been to. You would think that when the dealership gouges you with its ridiculous prices, the least you'd get is a good service experience, but I and many others (as seen below) are here to tell you that that's not the case. A couple of weeks into purchasing my vehicle, my key FOB completely broke. No big deal, right? I'm sure they'll replace it under warranty. Unfortunately, it took several weeks of fighting with them to admit that the key was covered under warranty, and then a month for the part itself to come in, and then an entire day just to replace it. They wouldn't even offer a loaner unless I booked an appointment several weeks in advance and didn't cover my Uber back to the service center. While at the service center, I was passed around from advisor to advisor. They let my car sit in the service center for 4 hours before starting on it, they failed to tell me that my additional service wasn't covered under my plan until 5 hours into my service, and when the car was finally ready, the paper work took forever to get printed because my advisor had lied about being at the sales location. The best part was, I could see him at the next window. On top of this all, when I came to get my car, there were water stains all over the interior and my car reeked of food, as if someone was eating in there before I came. Extremely disappointed in Audi's service center. I will never come back again, and I'll make sure that everyone I know doesn't get a car from Audi Beverly Hills. Do better.
Mar 6th, 2024

Place is an absolute scam. Audi makes you feel this place will be a safe haven for you when you purchase your car. Its the total opposite. They DONT clean your car proper ever. The entire inside of the car is unwashed. Dashboard totally dirty dusty every time. Customer service not great. They wont do any minor repair either even its a tire patch that would cost them nothing to do.
Mar 4th, 2024