Home Services at The Home Depot

Went here to get my blinds cut and was helped by Robert. He gave the best customer service and even helped with getting me a rug. He went above and beyond and I am so grateful!
Feb 17th, 2022

Nov 12th, 2018

Awful experience all around and ended-up paying an extra $50 for an installation service that we never received. Four issues: 1. Charging upfront without service: We sign-up for window blind installation and were charged the entire cost ($120) upfront. (I in my naivete should have tagged this as a red flag, but didn't). 2. Installer up-sold more blinds during measurement: Although, we had taken window measurements and brought the blinds, the installer insisted to come for measurement and asked us to return our blinds and asked us to purchase more blinds (i.e. incur more costs). 3. No installer coordination: The installer coordinator at Home Depot was apparently on vacation for 2 weeks and didn't schedule our blind installation for up to a week. We called up the store close to 5 times with no resolution. 4. No money back: When the installer didn't show-up for a week, we called the store to cancel the installation. At that time, we weren't told that we wouldn't get the full refund back. When no credit showed up on my credit card the next day, I called the store manager and was told that we would be getting on a partial refund of $70. In the meantime, we already paid another installer $120 (the original cost charged by Home depot) for installing the blinds. Bottom-line, avoid this store like plague unless you are game for some pathetic service, poor communication, and rip-off tactics.
Jan 3rd, 2017