Valley Inn

Han Alibayev _{on Google}

Apr 6th, 2024

I definitely advise for everyone who wants just rest and chill.
This hotel have surrounded with food courts, gyms,

Claudere Figueroa _{on Google}

Mar 25th, 2024

I was not aware that no pets were allowed. I made a reservation online through Agoda website. When I arrived the younger receptionist handed me the white slip to fill out my information. There was a question on the slip asking for pets . It was a yes or no question about pets. I circled yes because i did have my sons chichuahua in the vehicle that my son was going to pick up . Immediately, the young receptionist got rude and told me he couldn't let me stay. I explained to him I was just going to put my stuff in quickly and that the dog would remain in the car with my husband. He told me the dog couldn't even be in the parking lot. That's when I asked for his supervisor , which it was the older gentleman in the lobby . The shorter gentleman switch to the desk and he was actually worst than the younger man. I attached a video clip . The supervisor is the man behind the glass. I pleaded with the supervisor to just allowed me to check in because I waited outside for 3 hours for the booking since im currently homeless as of today AND I just wanted to check I'n put my stuff in because I need to be at work by 4pm. I told him I would leave the dog with my husband in the car . Supervisor would not even allow it .So I told him i would tell my husband to go outside to the sidewalk outside the hotel property . I sent out my adult son to tell his father the situation and to go outside the permises of the property and to wait for me outside in the sidewalk of the street. My husband did so as instructed. He went to the sidewalk with the small chihuahua to the sidewalk out of the parking structure. Meanwhile, I stood there with my son in front of the supervisor, who was behind the glass window of the desk for about 15 min . After 15 min, he asked me what I was waiting for . And I responded, waiting for my room . I was under the impression that he was checking us in because he was on his phone and computer and had asked for an additional $150 that was going to be charged to my debit. I had handed him my debit card plus 3 I.Ds that he had asked for.
He seemed to be working on our check-in. This supervisor was very rude and incentive to my situation. He told me that my situation was not his problem. He then told me he was going to refuse the service because my husband i.d is expired . I literally wasted 25 min with them in the lobby to be refused services . With no immediate refund . He told me I had to call it in and cancel it myself. Also, another gentleman needed remote access to the parking structure to go inside and supervisor rudely told him he was not allowed to go in at the time. I founded very odd that they asked me to provide for everyone's i.d ... I have booked in several places and they only asked for the number of individuals never for the i.d's and this was very odd.. I had reserved for 3 online. Now it's making me think they look for any reason to deny reservations . I need my refund back ! Now I'm wondering that if according to their policies due to having my dog in the car plus my husband's expired I.D they will not refund my hard earned money . I paid about $100 through the Agoda website which was my first time booking through it .

A A _{on Google}

Mar 22nd, 2024

If you're interested in staying at a 'hotel' with stained bedsheets and thin blankets with burn holes, graffiti everywhere, and tables and dressers that should have been retired years ago - this is the place to stay. If you don't like being alone, the cockroaches are here to keep you company. The paper-thin ceiling and walls will assure you that you are not alone, as well as the mechanics working on and moving 18-wheelers and buses at all hours of the day/night right outside your room door. The management will also make sure that you feel harassed periodically during your stay because echoing the other previous comments it seems like they don't like customer occupying their establishment. They will also go into your room while you are not in it to NOT clean. Overall, if you are looking for a cheap place to stay in the valley be aware - you get what you pay for.
Also, if you are interested in the complimentary continental breakfast or pool that is stated on their website, they both have not been available since 2020.
Noteworthy details: If you are looking for a cheap place to stay in the valley be aware - you get what you pay for.