Windsor

Today 7/13/2023. I went it to return some of the items that I have previously purchased. One of the item I purchased had a tag on it and the second item didn't have one, at the time of the purchase. They only reimbursed me back one item because the second one didn't have a tag. I told the manager, when I orginally made the purchase, her associate was entering the items into the system and was well aware it didn't have a tag, I overheard a petite lady, telling another associate female associate she was going to "mark it", at that time I didn't quite understand what they were referring to "mark it". The manager then explained to me. Their associates were suppose to mark the receipt, if an item didn't have a tag and unfortunately they didnt mark mine. Then she apologized while stating she will speak with her associate about it. I didn't make a big deal , nor cause any scene and accepted it and I left....... I will say the manager was professional. I do like Windsor and I always had a positive experience. Also they do help in selecting items for you.But make sure the items they ring up have tags, especially if your unsure your going to keep the purchase.
Jul 26th, 2023

This store has a great selection of clothing, but I have to say that the customer service wasnt so great. Purchasing items is no problem, but if you have a return, good luck trying to get them to accept the return. Why have a return policy if they are not going to follow it? I am not the type to go out of my way to post a bad review, but my experience wasnt so pleasant. I ended up receiving store credit when I shouldve received a certain amount in store credit and partial reimbursement since the remaining amount paid from an exchange was within the 14 day time frame. I had to make two attempts for them to even consider returning the items and giving me store credit. The cashier pretended that the receipt was invalid and that my email did not show up in the system when it indeed showed my account/customer number on the receipt. I would sort of understand if I was being rude or inconsiderate, but that was not the case. I do not plan on coming back.
May 17th, 2023

Sep 24th, 2022

They were closed for an hour during lunch
Aug 23rd, 2022

really good selection but never open second time coming from turlock to a store with mail piled up inside like its abandoned dont waste your time shop online
Aug 19th, 2022