BetterHelp Corporate Office

I have a paid membership and the ability to have technical question answered is impossible. I have utilized the messaging system and have not heard from any one in four days. They say they have a one business day response time, that is a lie and it does not happen. I am having buyer remorse now and will most likely cancel my membership, Better Help has been zero help from the very begging.
Jan 29th, 2024

Jun 15th, 2023

No help. Phone appointment was set up 2 days in advance (the first time slot available) and no call. Repeated attempts to solve the matter was wasted. Customer Service will not return inquiries. Will not refund overcharge.
May 4th, 2023

May 4th, 2023

I gave them a star because I couldn't give them no star. After taking the time to submit an application on Betterhelp, what I found was Betterhelp is not interested in helping people at all! The people that started this company blatantly displayed the arrogance and hubris of many silicon valley tech companies. They actually have the audacity to say they're interested in helping individuals in need of counseling when their primary focus is on getting their therapists paid and subsequently getting paid themselves ALL UNDER THE GUISE OF HELP THOSE THAT REALLY NEED IT. I mean how does someone like me, who has addiction and documented mental health issues afford 48.75 per week?! 170 odd dollars a month! AND THT WAS WITH A 20% DISCOUNT woohoo! If they were sincere about helping those in need they would start by contracting with therapists who take insurance but then they couldn't satisfy the therapists they're beholden to who don't. So, DO NOT WASTE YOUR TIME APPLYING. They are are bunch of arrogant, greedy, insensitive silicon valley types operating in their own little bubble completely out of touch with the problems of the real world. Shame on them!
Apr 16th, 2023