Exotic Car Collection by Enterprise

This was a 5 star review a few moments ago because we received excellent customer service from Gabby this morning! However, sadly changing this to one star because I left something in the vehicle - I am 100% certain of it - and Elizabeth tells me that nothing was found. I find this to be impossible. We are now missing a very important medical form that was hand filled out by a doctor which we will have to pay $125 to replace and a sweater. The sweater I can live without, the medical paperwork was very hard to get and to be told it "wasn't found" is beyond disappointing.
Apr 8th, 2024

James Walker was a pleasure to work with during my recent rental experience. While battling being short staffed, James was attentive and quick moving to get people where they need to go. Would recommend!
Mar 25th, 2024

Horrible customer service rude employees..Id give no stars if possible
Mar 21st, 2024

I had an amazing experience and the manager of the Napa office was attentive and made sure the process was as smooth as could be!
Mar 9th, 2024

We decided to splurge on a luxury SUV and things were fine into the check engine light came on. We go to Enterprise expecting to swap out the car and at first, the person at the counter tries to tell us that we have to take it to a nearby garage that they work with. Not satisfied with being asked to do their job for them, we push back and after waiting while they helped other customers book a luxury SUV rental, our only option presented was a Chevy Spark. We also didn't get any of our money back for the difference in the rental either. Don't go here, go else where.
Mar 2nd, 2024