Carl’s Jr.

Apr 3rd, 2024

Went here tonight and ordered 2 burgers, zucchini, and a soda. The burgers looked nothing like the menu. For 12 dollar burgers i was so disappointed. Barely any jalapeos, veggies or avocado. The worst advertisement vs what you receive ever. If i could afford a lawyer id sue. The zucchini was barely fried. Now i know why i have been in napa over 12 years and never eat here. The drive thru lady was nice but i will never return. I was so disappointed i gave away my burger.
Apr 2nd, 2024

I always get the Western Bacon Burger Parking: Well the parking is right at the building and there are lots of windows so u can see your vehicle Wheelchair accessibility: There is no step to get inside
Feb 22nd, 2024

Feb 16th, 2024

Ok, so the manger or supervisor.... She has above her shoulder blonde hair, and has a sleeve-like tattoo on her arm. I can't name her because she wears a BLANK nametag. She has an bad attitude/approach to customers and it needs to be corrected. I ordered on the app. When I came in she has money fanned out on the front counter, who does that?! Do it in back! Told me to wait, I did, 4 minutes in fact. Finally an the young man working the dive thru came to help me. I got my food, but the burger was wrong. He politely asked to see the receipt and quickly asked the back to make the correct burger. She immediately popped in and told him "did you ring up the burger he got? Check the receipt, if that was what you rung up it's correct", to which he said that I ordered online and it clearly says exactly what I ordered. She huffed off. She came back to me a minute later and spoke to me directly "are you sure it's the wrong burger, where's your receipt, what does it say" to which I showed her the digital receipt that clearly said the entire name of the burger. She seemed very condescending. I loved the interaction with the young employee, and did not like talking to her at all. She seems short and pasaive aggressive to all the employees and customer's, from what I've seen. Hopefully she corrects and makes sure she isn't accusing customers, which IS what it felt like. This is very disappointing to me, as I've actually never had a negative incident at a Carl's Jr, EVER! Now, this wasn't a situation that was world destroying, but it was a little offputting. I would very much like to have a better interaction with her at some point later on because I LOVE Carl's Jr. Always made to order food and delicious. Love it, love it, love it.
Mar 30th, 2024