AAA Newark Branch

ALMA Rod _{on Google}

Apr 10th, 2024

I was just minding my business going to work and because another driver didn't see me now im currently stressing over what ima do. 3 days my rental is up and I didn't even get enough for a desent car thank AAA and Kevin Pierce what a getle man. NOT. Im really reconsider my insurance choices. Im screwed and not the good way. Hope you never have a good day ever again Kevin because you dont guve people a chance at all you immediately give crumbs. Hope you never have a good day ever again.

Boris D _{on Google}

Apr 6th, 2024

In and out in less thank 20 minutes for a vehicle transfer. The gentleman helping me was great and super friendly! Loving my aaa membership and being able to do such things on the weekend vs going to the dmv

Tom Farrell _{on Google}

Mar 31st, 2024

I called for a tow service at about 8 pm. It was raining and I had my dog with me.
I informed the agent about the dog being with me right at the start when she asked about who will be riding in the tow truck.
This information was not passed on to the tow service who sent a driver who immediately stated "I don't deal with dogs" and was already walking back to his truck.
It was now after 11:00 pm. Still raining ! And now that the truck finally gets there, he's leaving !
My dog was in my car when he got there and remained inside of the car !
I told the driver that he would not even need to deal with the dog and that I can either put the car in neutral for him or remove her from the area completely if that will work better for him.
In turn he told me "He does not deal with dogs!". He could care less about what hapened to me and would not call for another driver that didn't have a problem with dogs.
After I told him I had already waited for three hours, he responded by telling me how much overtime he worked and that he didn't have to tow me!
I was not offered a way home or another tow from AAA a service That I have had since 1986.
I have no reason to be anything but polite to the driver and I was right up to the time he started to climb into his truck leaving me stranded in the rain now after 11:00 pm.
Because the agent not telling the tow service that I had my dog with me I'm left without a tow !
I'm used to having to wait extended period s of time for a service call from AAA as That is more often than not the case.
After this I have changed my road side service to a company that will provide the pre paid service that I should have got.
I found out that just getting anyone to respond to my complaints was useless.