My Window Solutions

Dawn Strout _{on Google}

Nov 25th, 2023

One of the best home remodeling experiences I've ever had. My sales contact Mike came to the site three times before we even ordered windows to confirm everything would be exactly how I wanted it. Once windows were order the scheduling team clearly communicated time lines and scheduled the work. The day of a large crew showed up and could not have been more pleasant. The lead Carlos was incredible to work with. The job they did was excellent, it's not just the windows, but all the details around them from trim, sills, exterior work. I could not have been more pleased. I would HIGHLY recommend My Window Solutions, you will be pleased:)

Jeff Shoket _{on Google}

Mar 28th, 2024

My wife and I finally had to come to the realization that we had to do something about our outdoor living space. We did a lot of research regarding local window and door companies and found that there was only one that could help us within our budget... We called "My Window Solutions." Once we scheduled to have an in-home estimate done, Michael the sales representative came out to our home, on time and very professional. He measured and answered all our questions and provided a writtenquote with multiple manufacture brochures to best help us choose the right solution toour needs. Once we signed off on the project it only took four weeks for our custom windows and sliding door to be installed. The professionalism from sales, management and installers was top notch and very professional... We are so happy and satisfied with the new room, we could not ask for more! To My Window Solutions you are at thetop of our list as a company that can be relied on to go above and beyond. A Big Thank You

Michael Goldfarb _{on Google}

Oct 9th, 2023

We've used My Window Solutions several times including a front door and sliding glass doors. These guys are amazing! On time, friendly, great workmanship and fantastic value. Highly recommend them.

Richard Armijo _{on Google}

Jul 5th, 2023

Fantastic company!!
Everything was first rate from start to finish. Met with Mike to discuss replacing French doors. After inspecting the doors needing to be replaced, Mike showed my wife and I several manufacturers / styles ranging in price. Once we decided on the door style, Mike placed the order and let us know when he would expect them to arrive. Mike suggested an install date 2 months in the future to ensure enough time for the doors to arrive. During this time, Mike also helped by referring a local painter to match our existing exterior doors with new doors. Every email and text sent to Mike with questions was answered within a couple of hours. The doors arrived a week before the install and were installed on the exact day that Mike scheduled 2 months earlier. The installation crew showed up 15 minutes before the scheduled time to get ready. The doors were installed in 1 day and look amazing. During the install, Mike and Woody came by to inspect the job in progress and to ask if everything was ok. After the crew left, I notice there was a slight issue with the weather stripping being pinched by the doors. Called Mike and he responded immediately to say the crew would be back the next day. The install crew and their supervisor came by right on time. After inspecting the stripping, they noticed that it needed to be tucked in and checked both doors to make sure they closed flush. Heriberto let me know to contact him if there are any problems with the doors no matter how small. I've been a home owner for almost 30 years and it's really a pleasure doing business with a company like this.
If you are looking for door or window replacement services, this is the place to go. Highly recommend!!!

Aleasha Ramsay _{on Google}

May 9th, 2023

Weve used them twice. The first was a small job and they performed well. The second a large job a bit disastrous. In the end, Windsor, the manufacturer had to come out because Window Solutions claimed it was a warranty issue.
The truth was, the doors were not installed properly. The hardware was all mismatched, brass, silver, gold. Two different colors on the weather stripping, one per door, lol. They were hung incorrectly and lop-sided. Large gaps showing where the door met the frame and Window Solutions adamantly blamed Windsor. They said were just installing what what was sent to us. But really, mismatched hardware? They used brass and gold and silver, all different colors because they said the manufacturer sent the wrong items. So they just went ahead and installed hardware that didnt match and hoped we wouldnt notice? And weatherstripping! You didnt think two weather strips on doors right next to each other needed to match? I mean, maybe they did send the wrong ones, but why install them?
We asked to see what the issues were when the Windsor sent their guys out about three months after the doors were installed. Thats how long we had no use of doors. He hesitantly allowed us to see that only about one in four needed screws were used all around the frame. And explained that most the issues with the doors not shutting and or locking were because they only used a few screws where several were clearly marked to be used. The doors were barely hanging, which was one of the many reasons they wouldnt close properly OR lock properly.
Four times before the manufacturer came out, Window Solutions came out to attempt to fix the multitude of issues but each time they accidentally had the wrong parts. Truly disastrous and VERY expensive. It took months and months to have properly working doors! And I mean, we could NOT use the doors. They said, dont open these or they wont close again.
Im was terribly disappointed.
UPDATE:
I changed my rating from one star to three after reading you reply, however I would like it to be considered that the doors were hung by Window Solutions using temporary screws about 1/3 the length of the intended screws, which largely contributed to the doors not aligning correctly with the frame. They also only used two screws per every four the installation called for. Once that issue was corrected by the Windsor rep (I literally stood there and watched) and four regular size screws were used everywhere four screws were called for, the doors all finally aligned properly and the lock worked. This is where we concluded it was not warranty issue but rather an installation issue. I watched the process.
And I understand that Window Solutions only installed what was sent to them by Windsor. I also understand that all of these issues could have been easily resolved by Window Solutions. Everything from the screws to the weather stripping could have been quickly dealt with. Waiting months and months for functional doors due to screws is a little silly. Perhaps Window Solutions could have paid for full size screws and weather stripping instead of making their repeat customer wait months for the manufacturer to bring said items out, claiming it was a malfunction in the doors.
AND, since I'm taking the time to reply to you, I'd like to also share Window Solutions lost a door completely. SO we ordered four doors for one room and one for another and they lost the solo door. Never to find it. They confirmed it was received, told us they accidentally brought it to wrong job and then after weeks and weeks of us bugging them about where the door was, they finally admitted they lost it all together. SO maybe they just lost the screws and weather stripping as well? Who knows. We never got that door installed as it took months to get it in the first place only to be lost. We chose not to start the process over again.
I thank you for your reply and the invitation to discuss, but we've already spoken to you about all of this and the outcome was as stated above. Services: Sliding glass door installation & replacement, Window installation, Window frame repair & replacement