GONTERMAN CUSTOM HOMES

Kelly Junker, thank you so much for taking time time to write a review. However, besides erroneously mispresenting my work, you failed to mention that on my $30K markup, you failed to pay me $25K of that. If you recall, I didn't want to take on your small job, but you were a friend of a friend, so you asked if I could help you out and work with your small budget. In my experience, (and ironically now my only 2nd bad review), has always been from people who at the very beginning wanted a "bargain" or "were on a tight budget" from the start. So that fact that you are now suing for your repairs.... 7 years later, is no surprise. What I don't understand is you had the deck guys phone number, I gave that to you when he was out there in 2018 to fix a small crack, why would you have not at the very least called him in the last several years? Perhaps because he told you to remove the metal hammock that was causing your deck to erode and you never did? We know that you never had it removed because your deck faces the golf course, therefor, could visibly be seen years after he recommended removing it. Now 7 years later in your negligence of doing what he suggested , you want to blame Gonterman Construction? I have done over 8 homes, just in your neighborhood alone, with absolutely no issues. Much larger projects with multiple decks, and not one issues? My company is built on my reputation and I take pride in that. Given the fact that I pretty much ended up doing your job for free since you didn't pay me, I still went out and addressed your crack 2 years after I did the work. Again, I stand by my name and my work. So now lets address your comments, clearly from your photos, yes, there was major issues going on, but these just didn't happen overnight. In my 20 years of doing business, I have never had a deck look like this. This was clearly the result of stuff on the deck that was eroding through the waterproofing. I understand that OC Deck recently went out to your project to gave you a new estimate and stated that there should have been 7 coats, perhaps that is the case for the new deck they are looking to install, but as I have recently forwarded you the specs to the waterproofing done on your property, the system we installed is not the same, therefor it did not need 7 coats. Of course a second company coming out to give an estimate is going to tell you we did a subpar job, otherwise how are they going to secure the job? It was signed off by the city and a final was given on your job because it was done correctly and to code. Plastic beam, your photo shows wood beams, which was used, and had you addressed the eroding metal hammock, you would have not had this amount of water damage. Regarding screws not in the studs, OC Deck was out to remove your old decking, clearly screws would be removed in the process. I understand your frustration, but what I don't understand is you let 7 years go by and let it get this bad before contacting myself or the original deck installer? Even if you couldn't get a hold of me as you are stating, you had the original deck installers contact and even he is saying you didn't reach out in all of these years? Hmm....I find it similar to your original tactic of finding some excuse not to pay me, only now your trying to find reason for me to pay for your poor negligence in keep your home maintained. What I find interesting,, you being a dentist, I called your office and they said if I had a root canal done at your office you would not warranty it, not even for a week later, however you are asking me to pay for damages 7 years later on what could have been prevented had you removed the very thing that was causing the damage.Rebuttal: You had a metal hammock on your deck from day one in the midst of heavy rains. You left that on your deck for years and it caused major damage.. period.. If you didn't put oil in your car whose fault would that be? You think it would still be covered under warranty?