Tilly's Marine - Norco

I had a fantastic experience with Tillys Marine! Initially, I had a ton of questions and needed to gain some clarity. I had the privilege of meeting Taylor! Taylor was extremely patient with me and answered all of my questions throughly. Thank you, Taylor! Youre definitely a great asset to this establishment!!
Feb 2nd, 2023

Bought my second new boat from Cali Marine. Brian Hamblin is great to work with for good deal and no pressure! So i bought an XStar and first time out had a impeller go bad at the lake in San Diego. They immediately dispatched a mechanic to come down and fix it AT THE LAKE! I was impressed! Fixed it, put it back in the water tested it and it was repaired. Went out couple more time (yes it's a great wake to surf behind) but there was an issue with the trim tabs as they failed to operated correctly. I sent text and within a minute or two, Jeff from service called and did some trouble shooting with me. i was able to surf that day by adjusting myself. Jeff arranged to pick the boat up from my home in Alpine 115 miles away. this was Tuesday last week. They had the part send to them by FedEx and on Friday, i checked in with them and they said the boat would be ready that day. I spoke to Stacey ( I think) and asked them to check with their employees to see if anyone would bring it to Alpine for me as it was late Friday. she was very helpful and prompt to call me back. They arranged and i recieved my boat at 6:00 pm. They would not charge me for the delivery even though i offered a couple of times to pay. When the driver delivered, he noticed a loose screw on the board racks and spent 1/2 hour tightening all the crews on not just the one rack, but both of them and every screw! Now that's above and beyond!! Ya know, boats break, but i am so happy with the way They treated me every time i have interaction with their team. Their entire team are examples of great service! Well done!
Jun 20th, 2022

Brian Hamblin is great. Outstanding guy.
Jan 23rd, 2021

BUYERS BEWARE!!! Think long and hard before you spend any money at this place unless you have money you just want to throw away!! 60 days now waiting for them to refund money from a return and all they can say is it's out of their hands!! Horrible customer service and the lady in the background telling the guy to just hang up on me and they do. Makes you wonder who else have they not returned money too?
Jan 13th, 2021

Wow! I called to check on servicing my 1996 Cobalt 252 and spoke to Jason who put me on hold to ask if they service them he came back and told me my boat was too old and to maybe call another company! I have been a Cobalt owner for decades and this company comes off as snobs. He didnt even ask what I needed to have done! I was hoping to maybe buy a newer model but not from them now!
Sep 27th, 2020