Avis Car Rental

They are good in communication. Above and beyond.
Feb 10th, 2023

Just left this location. Pre-paid for a rental car and was not allowed to pick it up. 12 minutes after 12 and Karen was locking the gate. (I put her name in quotes because this is the name she gave me.) I asked her if this was Avis rental car. She asked for the name on the rental then she said we were late to pick up the car. She was closed. She said she called 10 times. (Phone shows 3 missed calls, no message left. We were driving and do not answer unknown numbers.) Why would a rental for the time of a closing be allowed? The location is not easily seen from the road. We had gone by, parked across the street and had to wait for the traffic signal to change to cross the street. I asked since she was still there if she could let us get the prepaid car. She said no she had to pick someone up and the system takes 30 minutes to reboot. She drove away. We waited out front, calling customer service. She came back. I asked how her pick up was since no one was in the vehicle. This kind of customer service is ridiculous. Luckily Avis is granting us a refund and a new pick up location. Stay away from this one in Hayward and Karen.
Mar 8th, 2022

Feb 25th, 2022

Rented a compact car for one day cost was $89 plus a $200 deposit. After returning the vehicle my card was charged $405 and I didnt get my deposit back. Was told because the vehicle was returned to a different Avis I was charged so dam much!! MAKES NO SENSE.
Feb 14th, 2022

Over charging people not cool I can uber all day for the price I paid for a day
Dec 14th, 2021