JW Marriott Desert Springs Resort & Spa

Dear Mr. Patel,We appreciate you leaving your rating and are happy if you liked various aspects of your visit. However, we are sorry we were not at our best. We hope to have another opportunity to welcome you back soon.Alexis Hull | Hospitality Coordinator

Dear Mr. Amin,Thank you for your recent stay at JW Marriott Desert Springs Resort & Spa while you were here to attend a wedding. However, we were disappointed to learn that your room was not ready upon your arrival, and we want to offer our apologies for the delay. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this inconvenience. We are also sorry for the maintenance issues you encountered with your shower and even more that we did not resolve it to your total satisfaction. We understand how important a refreshing shower is, and we regret the frustration this may have caused. Your comfort is important to us, and we are actively addressing this concern to ensure a more satisfying experience for all our guests. We look forward to another opportunity to prove our commitment to crafting the seamless visit you deserve.Alexis Hull | Hospitality Coordinator

Dear Mr. Stoli,Thank you for choosing us and for your candid feedback. We apologize for the inconvenience you faced during your stay and are sorry you felt our property needed updating. Our focus is on providing our guests with an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope you will consider us again the next time you are in the area.Alexis Hull | Hospitality Coordinator

Dear Mr. Goldner,Thank you for being our guest. While we appreciate your compliments about our property, we regret not meeting all your expectations. It is disappointing to learn that your recent experience did not reflect the high standards of intentional service and attention to detail we pride ourselves on. We invite you to revisit with us on your next visit to the area so we can show you the distinctly elevated experience we are known for providing.Alexis Hull | Hospitality Coordinator

Dear Mr. Kim,Thank you for your exceptional rating. Your recognition is a testament to our commitment to nurturing environments and elevated moments. At JW Marriott Desert Springs Resort & Spa, your well-being is our highest mission, and we are delighted to have been a part of your journey. We warmly invite you back to continue enjoying all that Palms Desert, CA, offers.Alexis Hull | Hospitality Coordinator