AAA Rancho Palos Verdes Insurance and Member Services

Lona Lee _{on Google}

Jan 12th, 2024

I went into the RPV location to take my car out of Non Op. Turns out the lady helping me charged me for two years worth of registration renewals with all the fees and penalties. I found this out the next day when I went to the Torrance location and they were not able to refund me or give me my registration stickers. The manager said I have to go to the DMV because of this error from the technician that occurred at RPV.
The technician, whose initials are KGS, was a grumpy, overweight woman with the worst attitude and snark. Im leaving one star because there is not an option for zero stars. If she was friendly and gave me a chance to ask a question or clarify what she was charging me for, this probably wouldnt have happened. She was worse than an actual DMV employee.

David Stamper _{on Google}

Sep 23rd, 2023

We planned a couple of trips through AAA,Sherry was our agent,She is the Best vacation planner we ever dealt with, She's courteous,knowledgeable and very friendly.Thanks again.

Celia Gonzales _{on Google}

May 18th, 2023

The Agents computer kept freezing so she has to keep rebooting her computer. She was so flustered she booked the wrong return details for my flight home, so I had to wait 24 hours to rebook the correct return destination myself.

Wm David J. _{on Yelp}

Jan 23rd, 2023

ABSOLUTELY HORRIBLE !!!Road service is no service at all anymore. I notified AAA before 3 PM this afternoon that I need a tow to my repair facility. It is now 6:30 PM and I still don't have anyone assisting me to get my vehicle 2 1/2 miles from here to a repair facility.This is not the service that I have paid for nor is it what I have been accustomed to over so many years of being a loyal, customer and member.I don't know where their failure began but after the incompetence this evening, I seen nothing positive with what used to be a fine auto service in road service company.They have been an absolute total disappointment and a disgrace.It is also a palling that, I can't even talk to a live person only bots that spew out generic messages.It is a shame that the auto club of Southern California has declined so badly and so quickly.If another service opens up, I will cancel my membership with AAA and go elsewhere.High fees, and grossly impossible, incompetent service, or apparently the norm now at AAA.I give them triple FFF