Optum - Pasadena Main

Brett B. _{on Yelp}

Feb 17th, 2022

WATCH OUTWent in for my scheduled physical, which is preventative care and fully covered by my insurance. They told me my appointment was too late for a physical but the doctor would see me for a consultation. Okay. Next, the Nurse takes my blood pressure, exclains 'Whoah' and proceeds to take it two more times. She, nor anyone else, ever told me what it actually was.When I see the doctor, Renee Poole, she is cold and callous.  She asks me a bunch of questions about my health and job (weird). She asks me if I'm having any issues.I mentioned my eye was bothering myme a bit because of a sty. Nothing was prescribed.  The visit took maybe 20 minutes.  A few weeks later, I received a bill for $150 dollars. Because I responded to the question 'is anything bother you' the visit is no longer 'preventative'. The medical office refuses to claim responsibility for misleading me, saying I should have known answering the doctor's question about anything not strictly preventative nulls the whole point of the visit. Talk about a violation of trust.

Sally R. _{on Yelp}

Apr 21st, 2021

Optum answering service is horrible.  Good customer service needs to start with better automated service and training.  After selecting one of the options provided (talk to a nurse) the automated service would not progress and just repeat itself until it ends.

Priscilla G. _{on Yelp}

Mar 7th, 2021

The worst customer service. Cannot get through to make an appointment. Contact them via follow my health and they do not respond until days later. I try and schedule an appt to discuss a referral I need and the next available appt is not for a month. When I'm person they are not empathetic that so ever. Whatever you do stay away from 3rd floor.

Samara K. _{on Yelp}

Mar 8th, 2020

Dr. Veronica Banta is extremely smart, professional, kind and easy to talk to. I would recommend her to anyone and everyone. Thank you for being my favorite PCP!

Justin W. _{on Yelp}

Jun 16th, 2021

If you love wasting your time, getting inadequate healthcare, and working with healthcare professionals that outright lie, this is the place for you!Terrible experience and will never go back. I scheduled an appointment which required blood work, and let the office know this would require blood work. The doctor hadn't ever worked with my condition before, but navigated it and left to send the nurse in to do blood work. Right before she's about to poke me I ask if I needed to fast, to which she replies "well did you"? I let her know I didn't eat and only drank coffee with sugar-free almond milk, and she says "oh you can't have this blood work because you had sugar and didn't fast". I let her know the almond milk didn't have sugar in it, then she goes to the next room to ask the doctor her thoughts. The walls are paper thin here and I could hear the conversation, and she said "he had coffee with almond milk". She did not specify sugar-free. She then comes in and says I can't do the blood work. I asked if she said the almond milk was sugar-free and she LIED and said yes. She then gives me the blood work paperwork and tells me to go to LabCorp some other day when I fast. You would think the doctor, Mandeep Singh, might come back in and validate/verify with the patient about their fasting before sending them away. WHAT A MESS AND WASTE OF TIME! They should have directed a patient coming in for blood work to fast, or not, should have validated the fasting status before drawing blood, and then should not have LIED about communication with the doctor. The place is an operational mess, save yourself the headache and health risks of going here and getting inadequate care.The only reason this has two stars is because I was not billed for the "services" aka huge waste of time. If they try to bill me this is going to one star for obvious reasons. In my opinion they should be paying me for taking the day off of work to get literally nothing done because of their screw-ups in communication and lies.