Stewart Heating and Air

Sep 19th, 2021

Aug 31st, 2021

Aug 28th, 2021

Angelo came over on time and was very polite, cordial and professional. My unit is 25 years old, but I have maintained it. He pointed out a few repairs he made to the old wiring. He was very thorough in his approach and tried to explain things in layman's language. I will definitely use them when I need a new unit!
Aug 23rd, 2021

Contractor did not obtain a proper permit. Online permit that they got was for “like replacement”. The Walnut Creek City permit office inspector concluded that the scope of the project that they started is not covered by “like replacement” permit as their project is complete overhaul of the HVAC system and is not “like for like” (see attached inspection report). Contractor is a big company claiming a lot of experience in the industry. Contractor’s salesperson sold us (at the premium price) the technical solution that does not fit to our house. When their workers faced the most challenging part – connection of downstairs ductwork to air handler in the attic – work slowed to a halt and contractor started inventing reasons to upsell additional work and cover for unworkable solution with delays. During the sales process we asked the salesperson repeatedly if they need to bring a more technical person to verify the solution. They had two weeks before the work started to re-evaluate and propose us something more suitable. Instead, they pressed on with the faulty design. The Walnut Creek city engineer has concluded that had contractor adhered to the proper permitting process, the inadequacy of their solution would have been for sure discovered by city inspectors and this project would have been rejected. Instead, they cheated and got the online permit for “like replacement” that doesn’t require a review. Their trying to blame shift their faulty design on trusting unexperienced homeowners is only showing their lack of integrity. Since the initiation of this project Justin Stewart and the team working on the project did not have any idea of what they are doing. Before starting the project Justin Stewart knew that they don’t have a proper permit which was fraud by itself, however it did not stop him from taking from us $11,000, bringing to our house unprofessional workers who worked under influence of either drugs or alcohol, neither wearing masks nor vaccinated. As a result, unethical and fraudulent actions of Stewart Heating and Air: during the project, we called PG&E regarding gas leak, and uncapped exhaust leak and electrical wiring. As of today, our house doesn’t have the HVAC, since the old one was destroyed by the fraudulent and negligent action of Stewart Heating and Air, Inc. Besides, Stewart Heating and Air, Inc. is trying to put some additional pressure on our family by blackmailing us with the second letter regarding lean on our house and trespassing on our property (the case # 21- 22149 with the WCPD). We already mailed the Stop Work Order to the Contractor, and we demanded our $11,000 back, due to fraudulent permit, lack of integrity, severity of negligence, and blackmailing actions. Besides, Stewart Heating and Air, Inc. must not only return the money that we have paid but reimburse us for all damages that were done to the ceiling in the house and the garages. We regard all lien letters as the blackmailing actions from the Contractor that is acting from the day one in the bad faith, pursuing monetary gain, instead of following all appropriate steps and procedures to get the work done and being paid accordingly. The project is currently frozen, all evidence is preserved for the CSLB investigation. We expect to process with different contactors, only after the investigation is finished, and monetary reimbursement from by the Stewart Heating and Air, Inc. Services: Heating system installation, AC installation
Sep 10th, 2021