Crash Champions Collision Repair Placerville

Shannon Foss _{on Google}

Mar 24th, 2023

This was the most unprofessional business I've dealt with in a long time.. below zero customer service and the work could have looked better by far!!!!! Don't waste your time... You only get people who are digitally ran they know nothing!!!!

Mike Velasquez _{on Google}

Mar 8th, 2023

My mother-in-law brought her car in after getting in an accident on mosquito theyve had the car for two months now they are telling me they cant finish it when I brought it in both passenger side tires were blown out from the accident which they refused to replace under insurance absolutely the most run around company. Ive ever seen terrible customer service I would not recommend this company to anyone. Services: Tires, Steering & suspension repair, Painting, Body & Trim

Jimmy Jones _{on Google}

Feb 28th, 2023

Poor customer service didn't communicate at all had to call over and over plus took over 2 months to complete

Kourtney Vinatieri-Mohn _{on Google}

Jul 25th, 2023

Im not sure about the work but the customer service was very poor and I dont plan to take the risk of getting poor work done to my car. I had an appointment to get the estimate and was unsure of how long it takes, so brought my laptop. When I got there, they told me about 10-15 minutes. On the form, I made sure to note everything I noticed damage on. 15-20 minutes after waiting for someone, we went outside and I pointed out everything so nothing was missed. He took pictures while I went back inside. Thankfully I had my laptop to work on to keep me distracted, but after an hour went by I asked the receptionist how much longer and she said he should be wrapping it up soon. 20 minutes goes by and the worker comes back and asks questions on what I meant by the fender being bowed (even though I pointed it out prior and it shouldve been obvious). After I explained once again, he went back to finish up. Mind you, other customers needing estimates were coming in/out, who didnt appear to have appointments. By the time I finally was walking out, it had been exactly 2 hours of waiting!!!! I didnt have time to look over everything since I had to rush back to work but once I had time, I noticed stuff missing. Nothing evening mentioning my hood which was smashed at the corner. (Later found out Ill be needing a whole new hood) I called back to the receptionist who was very unprofessional with how she spoke to me. At first she asked if I was the old lady that was just in a bit ago..when I said no (thinking she might be talking about the much older woman that was there), she laughed and said oh yeah the one with the laptop I asked to speak to that worker to review what he wrote out and she said that he looks to be on his break but will call back. And just for clarification, I was staying pretty calm with them during this whole process without showing any frustration, as I was giving him the benefit of the doubt. Then when I never even got a call back is when I was just over it with them Instead, I went to South Side Auto body who did a phenomenal job, great service and made sure to include everything so it can be a quick process with insurance and getting my car in and out in a timely manner.

Samantha Beard _{on Google}

Apr 7th, 2023

I wanted to share my positive experience after seeing some negative reviews after the change of ownership. My car was backed into and needed a new rear bumper and tail light. Avery is who I dealt with the whole time and he was great! He explained everything to me and did let me know it could take a little while to get certain parts/certain things done. They ended up having the car for a month but that wasnt a huge problem for me. He even pointed out some issues they found from an apparent previous accident that we had no idea about. Once my vehicle was done there was a problem with our insurance company not wanting to cover something and Avery, and I believe upper management, were very helpful in trying to get it resolved with us. When I picked up my car it was extra clean inside and out, and everything was fixed and looked great. Service: Body & Trim