Kids Quest at Red Hawk Resort + Casino

Jamy is a very helpful and amazing person .jamy is a very kind person and also educated me and my son on promotion. Jamy is a very knowledgeable person with a great customer service skills. Thank you jamy for being so amazing and for wonderful customer service.
Mar 18th, 2024

I am very upset as I took my daughter to red hawk kids quest, paid for them to watch her and she came home with injuries and her cloths where soaking wet. I asked why she was soaked and all the employee responded was oh we have a area to wash their hands and she was there its like, if you see a child getting wet why dont you stop that? Or if a child falls why dont you check on them to see if they are okay? My daughter could have easily broke her teeth and I was never notified until I got home and showered her. She has a bruised and scraped chin and has scratches on her body. This is very upsetting. Is red hawk going to do anything about it?
Sep 6th, 2023

Me and my brothers booked some rooms and I brought my kids and some of my nephews and nieces to kidquest but Shelby there is so disrespectful because I know she didn't want to check in 7 kids. Me and my kids will never come back to the casino.
Aug 1st, 2023

It was our first time bringing our kids to kids quest. I wait in line to pick up our kids which was a 20 minute process. I get up to check our kids out and she asks if I have a players card, I said I do but not with me but my husband does. I said does the card make a difference, she says yes it takes a percentage off so I said ok my husband is in the elevator Ill wait for him. I step aside so she can help the next person. My husband comes up soon as she done with that person. I come up and Hailey proceeds to tell me I need to go back to to end of the line. There are 7 people in line so I waited another 15 minutes. I asked to speak to the manager if thats their policy and she said yes, I had to wait in line twice since I stepped to the side and let the next person get help . She said stepping to the side and letting the next person get help means I got out of line and lost my turn. Thats poor customer service, I got punished for having the courtesy and letting the next person get help instead of holding up the line. Services are prorated.
Sep 15th, 2023

I recently had an unsettling experience at KidsQuest and I felt it was important to share my thoughts and concerns about my child's safety and the overall quality of care provided at this business. On Monday this business was staffed by at least four workers, with the expectation that they would provide a safe and nurturing environment I left my child for a little over 40 minutes while I went to grab a bite to eat downstairs. Unfortunately, my child had an incident where she was kicked in the eye by another child. What deeply concerns me is that none of these workers informed me about this incident, nor did they provide any care or attention to my daughter in response to her injury. As a parent, I trusted this centers to prioritize the safety and well-being of children. However, the lack of communication and care following this incident has left me feeling disappointed and worried about the level of attention children receive while in their care. I strongly believe that parents should be promptly informed of any accidents or incidents involving their children, no matter how minor they may seem. ( My child eye was bloodshot red when I picked her up first thing I noticed.) Additionally, I expect the staff to take immediate action to ensure the child's comfort and well-being after an injury. The fact that my child's injury went unnoticed and unaddressed raises significant concerns about these workers supervision and responsiveness. I also told them to leave a open tab for my daughter which she let me know she asked for a drink and the worker couldnt even do that because I have to wait for my boss I am so upset I paid and gave these useless workers a tip before my child came out. They didnt didnt deserve it!
Aug 16th, 2023