Northern Energy

Jun 10th, 2020

I'm at the
Nov 8th, 2014

This propane service for years ensured my tank was never less than 30 percent of capacity. This weekend, our tank is empty. Must be time to find another propane service.
Dec 19th, 2013

As you are aware, your company delivered propane to my property without my permission on 01/25/2013. I have always been on “will call” so I was quite surprised to see my tank filled without notification. I did have a message from your driver on my answering machine stating that he would be in the area and asking about a fill. However, I did not receive that message in time and the driver took it upon himself to enter my property and fill the propane tank to its maximum without my authorization. I had 30% left in my tank when the guy arrived. That amount of propane was sufficient for my property until spring. You should check my usage and confirm that I use relatively little propane. I now owe you $439.30 which I have not budgeted for. I called your company to complain and was told that my account shows “auto-fill” service. For the past few years I have not been on “auto-fill”. Your drivers have always contacted me directly before delivery. Most recently, I have received 50 to 100 gallons at a time and only if I have authorized it first. When I was told the account was “auto-fill”, I felt like I was being lied to. No one apologized for the mix-up and I feel like your company just does not give a damn… THIS IS NOT GOOD BUSINESS PRACTICE. The service I have experienced up to this point has been excellent and over the years I have promoted your service to lots of folks throughout the county. I am a real estate appraiser and meet with many homeowners. That free promotion has effectively ended due to your cold and disinterested concern for my complaint. Thank you for nothing!
Apr 28th, 2013

have had problems with them many times in the last two yrs. was charged a $40 late fee on a $42 bill, my fault for being late, I was out of town, but thats rediculous... also called to find out how much I owe, and when the due date was, the lady was unable to tell me the due date, and offered to transfer me to someone else's voice mail.... I've never had a problem with my last propane provider, also there bills sent by mail never have a due by date, so I never know when my bill is due, probably helps them get those $40 late fees...
Apr 24th, 2013