California Coast Credit Union Poway Branch

All the associates here are amazing. I don't come in person often, but when I do they always remember who I am before looking me up on the computer!
Jan 25th, 2022

Honestly as of late their service has been lacking. Modified our car loan on 6/7/21, was assured everything was done correctly. Husband calls to verify before payment is due to post and what do you know, they have screwed the paperwork up entirely. No explanation, no fix. We have to wait until next week for them to correct it, at this point I don't even know if we can trust them to complete it. Meanwhile the money we were supposed to save this month with the modification isn't going to happen. Oh, and we paid $150 for the service, THAT THEY DIDN'T COMPLETE. What a joke.
Jun 30th, 2021

et me tell you why Carmie Holgun's service, at the Poway branch, was one of the best experiences I've had with CCCU in the last 4 years. I've called CCCU over the phone and visited another local branch several times in the last 7 days, in an effort to get an ACH issue resolved between Paypal and the Credit Union, which turned out to be a Catch-22 type situation, where Paypal couldn't help me, and CCCU had limited options as well, all while I as the customer incurred $600+ in fees that I was just trying to stop from the beginning of this whole fiasco with Paypal. I went into this Poway location yesterday as a last ditch effort, and right away noticed that Carmie's sign said "Branch Senior", which tells me that she's been doing this a while. And believe me, it showed. Right away, she offered me an alternative solution, which NO ONE, out of the 5-8 people I'd spoken to in the last week had even thought to offer me, to quickly resolve my issue. She then took the time to call another department, to make sure it was being done correctly, and then walked me through what we would be doing, and double checked to make sure that I understood exactly what to do, not in a condescending way, but in a genuinely helpful manner. It meant so much to me that she was so good at what she does, and she remained kind and patient in explaining it to me. I sincerely hope that Carmie's boss can take this into account when discussing compensation $$$ for this employee, because THESE are the type of people your branch needs---helpful, kind, genuine people, that actually make me want to come back. Thank you Carmie!!!
Jun 21st, 2021

Went to the Poway branch to get added to my family members account. The lady at the desk in front could not have been any ruder had she tried. She was short with us, kept interrupting us and practically asked me to stop talking. I didn't get her name but the branch manager came out to try to smooth things over. He was nice but you could tell he wanted her rudeness to stop. I've never been treated like this at any bank. She needs more customer service training.
Jan 13th, 2021

Aug 16th, 2020