SDCCU Poway Branch

Horrible banking experience!!
Oct 6th, 2022

Great service. Alwats helpful whenever I need help
Jan 12th, 2022

Parked my car and ducked inside to make quick cash withdrawal. Two tellers working and only one guy ahead of me so this will be quick. Or so I thought. Turns out the customers at the tellers are refinancing their mortgage or buying an airplane or God knows what. The two tellers are kabitzing and computering and everyone is having a great time- except for me and the guy ahead of me. Why don't they take that shit to a desk somewhere? Aren't the tellers there for quick transactions?After 15 minutes the guy in front of me is stoic but I'm starting to pace around. Twenty minutes in and I cough loudly to make sure they know we're there. One of them looks up (probably to see if I'm wearing a mask) and then continues to ignore us. More people are lining up behind me. Alright, that's it for me. I don't have unlimited patience. I ask loudly in their general direction, "Can you guys open another window?" I guess it was kinda loud and had an edge to it because the whole place looked at me in shock and fear. But that got them jumping. Two ladies started scurrying around to get another window open. Me and the guy ahead got our business done quickly and got the hell out of there. But man, if look's could kill I'd be laying on their carpet tits up. This could have been avoided if:1. Any banking transactions that are going to take more than 5-10 minutes should go to a desk somewhere. 2. If people are waiting in line more than 5-10 minutes then add more tellers or cashiers to deal with it. 3. If a long wait is unavoidable then SAY SOMETHING! Acknowledge our existence! Do some triage. Do something!By the way, the guy in front of me was patient and stoic and I can admire that, but you can bet your ass he was grateful I spoke up!Peace.
Dec 29th, 2021

worst call center ever!  i've waited on hold over an hour (twice today), called a third & left phone# for them to call me back, 2 hours later, got a call only to have rep place me on hold then hang up on me.  she had my account info, so easily could have looked up my # and called me back.  did she, no!  this type of service has been occuring over the past year and i've complained to branch managers who tell me, "were working on it." today i sent a secure email so we'll see if they respond. of course, its christmas, so my needs won't be met until after the holiday
Dec 21st, 2021

Back in the early 2000s, SDCCU was a great place to do banking. Unfortunately, they're among the worst these days. Even B of A and Chase are far superior in every measure. I would avoid SDCCU whenever possible and do business with a more legitimate company.
Sep 22nd, 2021