Panini Kabob Grill - Rancho Cucamonga

If you don't mind paying the $4 for a split charge to have two plates and an extra full side, be sure your server fully understands that. I've never had a problem in the past, and the server never asked for confirmation or clarification when I told him I wanted to SPLIT a panini with my daughter. I DO prefer to pay for that split versus getting one big entree and a tiny side plate to split everything up ourselves. I've probably eaten here on about five different occasions and have always been pleased with the quality of my meal. Food has always been nicely prepared, fresh, flavorful, and presented well. I just had an odd experience today, though. This time they did NOT split it, the server just brought a tiny extra plate and forgot the extra side we ordered. I told him about it, and some minutes later, he brought a side salad, (that looked smaller than what I had on my plate). I just asked if the server was still charging me for the split when they didn't actually split it for us. Server and manager were really weird about it, and turns out, yes, they will still charge you for something they didn't do. Because of previous experiences here, I hope it's just an oddity. I would definitely go back again. I do love the food there. It was just mildly disappointing. I don't think anyone likes to pay for a service they did not receive. Just be sure to clarify with your server if you want to do the same thing. I only recommend going when they're not busy--service is much better then--usually!
Apr 3rd, 2024

Apr 1st, 2024

I have been dining here and ordering take out for awhile now. The food is delicious; however, this last time I ordered takeout their chicken kabob meat was half the size as before, their salads were much smaller and the price has increased so needless to say I was disappointed. Update: the manager compensated me with a chicken kabob with rice and vegetables, a side salad and a drink. I am happy that he understood and felt compelled to compensate. Thank you.
Mar 31st, 2024

Mar 30th, 2024

Bad customer service reception
Mar 29th, 2024