Chase Bank

This branch is a fraud with incompetent manager who can't care less about customers. Don't fall victim for the sign on bonus. The branch in Rancho mission Viejo, is the biggest fraud. Do not do business with them. Stay away from the manager and incompetent personal banker. I have lost $2450 after I opened an account with them.
Mar 27th, 2024

Why am I being asked for multiple sources of Identification for access to my account. So not only was ID not good enough but I'm verifying with passwords. I might as well walk up to the atm who doesn't see color or ppl, just the customer and his account. I wonder if the other customers who come here besides me get triple verified to take out money ..... wasn't even a lot, not sure if i just won't come to this branch anymore or change banks completely. Disappointed and let down once again with society. 2 thumbs down for this location
Oct 6th, 2022

Went to Chase on 3/28/2023 to deposit a cashiers check from Chase. Miao Chen said my check needed to be on hold until the next day. Not sure why this even happened. A cashiers check should be available immediately. So, today 3/29/2023 the funds are not in my account. I spoke with someone in the holds department and she says that my funds wont be available until 3/30/2023. This is the worst! If I knew this I should of just cashed the cashiers check and then deposited the money into my account. This is such an inconvenience, now Im on hold with their supervisor Mary who says she is trying to help. If this doesnt get resolved today, Im closing my account and taking my business somewhere else. Thats because I was about to open up a business account too. Well not anymore! I will not recommend this bank to anyone.
May 22nd, 2022

So came in today to open a new account..no customers were in the bank..nobody looked up and said a word..5 employees staring at their computers in their offices with the door closed. I asked the teller and she was nice enough to ask a woman in her office to help me..instead asked the teller to get my name and number so someone can call me tomorrow. So I myself was a bank manager for over 30 years and I would never ever ignore a customer less alone have my teller tell a customer to get a name and number since there was no banker there that day. Really? I opened accounts all day long if I didn't have a banker . On a side note..I am a private bank customer with Chase currently..so I guess that is meaningless..I would never bank at this location and upper management should really look into this. Nobody should be ignored when the walk into any business.
Oct 29th, 2021

Listen, I don't enjoy going into banks. It's just not fun for me. However, Rider is beyond amazing. I was blown away by how professional and kind he was. He was so sweet with my kids. He even gave them piggy banks after we finished up. This Chase bank isn't even the closest one to me, but if I ever needed to go inside a Chase bank again, this one will definitely be the one I will only go to.Seriously, Rider is the best.
Sep 3rd, 2021