Southern Tire Mart at Pilot Flying J

Quentin Stanford, we're sincerely sorry to hear about the issues you encountered during your recent visit to our shop. Your feedback is important to us, and we apologize for any inconvenience and frustration caused by the delay in changing your tire and the subsequent issues with your hood and ABS light.Providing efficient and thorough service is our priority, and we regret that we fell short of this standard in your case. We will investigate the circumstances surrounding your visit to understand what went wrong and take steps to ensure that it doesn't happen again in the future.We understand the importance of ensuring that your vehicle is in proper working condition, and we apologize for any oversight on our part. Please know that we take your concerns seriously, and we are committed to resolving them promptly.If there's anything we can do to make things right or assist you further, please don't hesitate to reach out to us directly at [email protected]. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.

Jass Dhillon, thank you for offering clarification regarding the service estimate. After further investigation we understand that the $100 was a rough estimate including more than just a tire change. Never receiving any service. This will aid in my understanding of the charges and ensure alignment regarding the scope of work. We appreciate your feedback and encourage you to reach out to us directly at [email protected] so we can address any other concerns regarding rough estimates and improve our processes. Thank you

Hey J B! Thank you so much for sharing your experience with us! We're glad we were able to help you out! We'll let Nick know how much you appreciate him! Come again soon!