Aava Dental Riverside

Excellent service, very kind
Apr 9th, 2024

Apr 5th, 2024

Apr 4th, 2024

First time we were very professional cleaning
Apr 3rd, 2024

I just had an interaction with a customer service receptionist named Ashley. I have called 3 times this week to get a form signed and when I called the second time asking why I havent received it, Ashley placed me on hold, but she didnt. I ended up hearing her entire conversations with her coworker. It was an inappropriate and she said I dont want to get fired and lets just say that the dentist will sign it today. When she picked up the phone I told her how I heard everything and based of what I heard that I should expect to get my form back that day and she said I would. Well the next day came, I havent received anything so I called asking to speak with the office manager Amanda, but Ashley kept saying that she was unavailable. I then said to Ashley that I was still waiting for the email and she lied saying that she had called me twice and that she sent the email 5 mins after the previous phone call. She said that she left me voicemails and she didnt. I dont know why she would lie and gaslight me saying that she did call. I had to stay on the phone with her until she sent me the email. While this was all happening, I heard her and another coworker giggling. Incredibly unprofessional and its disappointing because I had liked coming to Aava for years, but after that interaction it makes me disgusted that an employee whose job it is to help people can act like that towards people that need help.
Apr 5th, 2024