San Gabriel County Water District

Nov 28th, 2021

Mar 23rd, 2019

I have NEVER missed a payment, and even paid in advance most months. I cannot believe that they shut my water off without returning my call. Then, they were rude, and dismissive once I did get them on the phone. To add insult to injury, they had the nerve to hang a notice on my door in bright red letters. All this over a $20 bill. I REALLY wish I had another choice than to deal with these people.
Nov 9th, 2018

Oct 22nd, 2018

So there is a fine print on the water bill, and having been a customer by default for over two decades, I did not notice it. One day I noticed there was a $10 penalty/fee on my statement. Initiated a phone call and spoke with their billing department. It turned out the $10 was because the fine print says payment must be received by 4:00 pm on due date. According to their billing worker, SGCWD received my bank payment on due date, but after 4:00 pm. So I asked for a break and have the fee waived, for this was my first time and it was really innocence mishaps. My call then went up to Carmen, who said she is the finance manager. Carmen was unfriendly and unhappy that she had to speak with me on the matter. She quickly declared that she can't waive the fee and suggested that I should get my bank to pay me the $10. For a finance manager of an organization to make this statement reveals major flaws in their level of professionalism, as well as lacking common sense and business sense, and dereliction of duty.
Dec 4th, 2022