Clarke & Rush

Dorene Menefee _{on Google}

Dec 13th, 2023

I do not recommend this company: Long story short I purchased two windows from Clark and Rush, February 5, 2018. Clark and Rush came back out for some corrections to their work: they cut the trim short but they installed it anyway. The seal on one of the windows was allowing moisture in and they replaced the window. I was told by the Clark and Rush Sales manager that I would have the best looking windows in the neighborhood. They look good but both windows are not the quality windows stated in the Clark and Rush brochure.
I complained several times about the level of noise that can be heard inside as well as the heat that Im losing. Also the bedroom window whistle when we have heavy wind.
The manufacture came out and made some adjustments and informed me that I need to contact the installer. He stated that Clark and Rush should have had the 3 piece picture window put together by the manufacture. That they did not put the window together the correct way.
I contacted Clark and Rush and they informed me that the windows were put in correctly
Pat with Clark and Rush called me back he stated that I have gone through a lot with these windows even contacting the State Contractors License Board. The CSLB was not able to take the windows apart so their services did not resolve my issues. Pat ask how do I know that air is coming through the windows. He stated that its hard for air to come through. He wanted to know how many miles per hour the wind has to blow for the windows to whistle in air. Pat suggested that what if they reimbursed me for the windows give you your money back, you would like that wont you and you take down your review and be quit about it. I ask Pat to send me a proposal.
The Proposal is that 1st I remove all my reviews and hold him harmless for the job and be quit about it. They will then refund me. If they do not refund me I can repost my reviews. If I do not remove the reviews he stated that when the other contractor removes the windows, that I can sit the windows aside and Clark and Rush will pick them up.
I received the proposal 5/27/2023 I have decided that my reviews are more important to the consumers then me receiving hush money. Since Clark and Rush did not want to work with me to determine the cause of the issues that I am having with the windows. I will video the contractor removing the trim to determine the cause and update my post.
12/16/2023 another winter with Clark and Rush NON ENERGY efficient windows. I wanted to document this winter the concerns I have with the windows. Attached bedroom window Dec. 5th 2023 moisture between the window panes.
Im working on hiring a contractor to determine why cold air is coming through the windows and my heat is going out, The window have no insulation to prevent sound/noise from coming in or out.