The Luxe

I have lived here for more than three years, the staff here are very helpful, and the maintenance team are excellent.
Jan 7th, 2024

The apartment is good but some of the things are not so good. One of the agent in the leasing office is always rude. They never take any action for stolen cars or bicycles. Be careful before moving here.
Jan 7th, 2024

Contractors beware this property does not pay its bill the maintenance and office manager do nothing but lie, I have a lean against this property as I write this.
Dec 24th, 2023

DO NOT live at The Luxe under any circumstances! I dealt with Greystar and this horrible property for 15 months and it was a headache from the day I moved in to after I moved out. I needed to move to Sacramento quickly for a job, and went with the Luxe because they claimed to have a renovated townhome available in my price range that met my needs. And while the photos on the website looked decent enough, they claimed they couldnt FaceTime me to walk me through the unit I would be getting, so I had to sign without seeing it myself. When I moved in, not only was the apartment not ready to be leased, but there were basic repairs and cleaning that hadnt been done. There was trash on the back patio, a dirty backsplash above the oven, chipped paint on the railing, a crack in the tub, and smoke damage on the bedroom doors, among other fixes. The problems with the unit, The Luxe, and Greystar only grew from there. During the time I lived at The Luxe, I had numerous issues including, but not limited to: poorly installed doors that had to be repaired and replaced multiple times because they repeatedly installed them wrong, a leak in my living room ceiling due to a poorly installed toilet on the top floor, a shower that shrunk in size after they covered the crack with the wrong size replacement, brown water coming out of my tub faucet after that repair (that their staff actually tried to convince me was normal!), a constantly overgrown patio and outdoor area due to poor weed treatment which rendered the space unusable, repeated bug issues, excessive dog poop from folks not picking up after their dogs, stray cats, and car break-ins. The stray cats were so bad at a point that my partner had to get a neighbor and Animal Control to help coax a cat out from underneath her car and another kitten was later found deceased. Management was a revolving door, so even trying to get the initial repairs done that I had told them about on move-in day took months to complete correctly, and often had to be repeatedly fixed. Living at The Luxe was a complete nightmare from start to finish, and I would never rent from a Greystar-managed property again. Even after move out, they use silly excuses like having to scrub the $2 drip pan on the stove to automatically charge a heavy cleaning fee, charging for a full carpet replacement because there are dents in the carpet from furniture (that would be easily removed with a carpet cleaner), and adding unexplained charges to try to scam you out of as much money as possible. The maintenance team was nice and tried to do what they could given the low resources they had, but the price of the renovated unit is ABSOLUTELY not worth what you get or the headache that comes with it. There are better properties and property management companies to rent with in the Sacramento area. I really hope this review helps someone not make the same mistake I did, especially if youre unable to visit the property in person.
Jan 27th, 2024

Worst apartments I've ever lived in, moved out in 2022 and easily the worst move out experience and apt management I've ever dealt with so bad I decided to write this review to warm people DON'T MOVE HERE. We were displaced from our apartment because of plumbing issues before we moved out, they said it would take a week, it took a month and a half. Then in the time we were waiting for our unit to be repaired there was a break in to the apartment they put us in. On top of getting upset with us for filing a police report they expected us to go thru their insurance which didn't cover our items stolen. Once our unit was ready we had already decided to move out. We had a week to leave with appliances still in the way and were expected to now clean two units. On top of that they charged us for a credit they agreed upon giving us, accused us of stealing belongings in the model unit we were in after we got robbed and charged us thousands because the units were "disgusting," Shoutout Daniel. Very unprofessional terrible customer service and unqualified untrustworthy management. Again, avoid this place at all costs
Dec 26th, 2023