Niello Collision Center

Horrific customer service. Went into have Porsche repaired for collision. Would never take my Porsche there ever again or any vehicle.
Mar 22nd, 2024

Heres some context for my situation. My car was dropped off on 3/13 and my rental was picked up at enterprise the same day. I didnt receive any updates so I had to call on 3/20 (The receptionist said Jeff would call me back but I didnt get a call back that day, which was not a big deal). I called again on 3/21 to get updates on my car. Per Jeff, my car would be finished by Monday/Tuesday 3/25-3/26. I called again today 3/25 and spoke with a receptionist again who spoke to Jeff who stated that the repairs would be pushed back to Wednesday 3/27. I told them this would be a problem because I work Wednesday and itll be difficult for me to even pickup the car during their normal business hours since it is a weekday. I had made sure I was off on Monday/Tuesday so I would have the time to pickup my car on the date I was given originally. As a full time employee, its already hard enough to get two weekdays off like that. The car will have been dropped off for 2 weeks now if I were to wait until 3/27. I told them as well that my reservation for my rental would expire on Wednesday and that the enterprise employee said any additional days after 3/27 will have to come out of pocket. Its hard to trust what Jeff told me because the date keeps getting pushed back. How am I supposed to know they wont push back the service even further past Wednesday and then it starts coming out of my pocket to pay for my rental? I am unhappy that a date was given to me and that my car wasnt finished by the original date I was told and thats why I am writing this review.
Mar 19th, 2024

Friendly people, superior customer service and great results. Thank you! Aka Bear Lady
Feb 14th, 2024

Great customer service!
Nov 27th, 2023

Not impressed with service availability. Called on a Monday and couldn't get an appointment til Friday and it still would have taken 3 or more weeks to get to it. I ask couldn't someone just look at it and at least tell me what part was needed and then come back for a full estimate? That's what another reputable body shop did on that Monday and I was able to come back a day later for a full estimate. The other shop appeared to want my business. These folks did not. I had a neighbor tell me in one minute what was needed , and he was on point.
Sep 25th, 2023