Metro by T-Mobile

Horrible customer service. Came in for help to activate a new in box metro phone (bought from metro, not Jo blow off FB) and pay my bill since I was there. Got pushed out and told to call 611. Old phone was dead and not a easy transfer. Been a customer for years and youd think the store could take the time to help do this correctly. Guess being a long term customer means nothing. Ive never had a issue at other locations. No one was in the store or waiting in line. They dont kid about customer service being nonexistent. Guess he wanted to to go back to playing on his phone instead of helping. Still trying to transfer but 611 is too busy and told me to call back later. So No working phone yet im paying for it. What a joke.
Dec 11th, 2023

(I was there about an hour ago) Been coming here for year's to pay my bill and purchase new phone's multiple time's! I was coming in to simply get a new phone because my current one was shattered 2 night's ago. Now, I understand it's retail and that salesman are encouraged to try to "Up-sale" in order to make more money. And despite the fact that I showed him 3 different phone's that ranged from $200-$300 +tax, he kept trying to get me to finance the newest iPhone and/or Galaxy MULTIPLE time's, while CONSTANTLY asking me, "What's your budget/price range?", (Before rudely disregarding every phone I showed him!) every time I denied the credit/finance option! Despite(/again) showing him multiple phone's with a $200-$300 price range! He was so damn aggressive with the credit/finance option and/or only showing me $1,000+ phone's, as if they were my only options! Like he really wasn't going to accept my "small amount" of money/wasn't gonna sell me a cheap phone! In the end, because of his rude/demanding behavior and how he wasted so much time on us, the 2 customer's that came in after us ended up leaving before he even got the chance to speak to them/welcome them into the store! With all of that being said, I'm still gonna go back tomorrow in hopes that someone else will be working there. But, if it's the same guy, I'm just gonna go to a different location!
Oct 5th, 2023

Horrible service! I went to this location to have my protective glass changed on my iPhone. It was changed by a female, did not catch her name, and she charged me $27. Later that day, when I received a phone call, I could not hear the person on the phone. I realized that the wrong glass was installed on my phone and the ear hole was covered up. The next day I went back to have the correct glass installed and Jody, the only person there, was very arrogant and condescending to me. He did not have the correct glass for my iPhone and he refused to give me a refund, even though I had my receipt. Jody also refused to call his manager. I left with a phone I still could not use for regular phone calls. Very unhappy with the customer service at this location.
Sep 12th, 2023

Store was busy but then I was there just before noon they had plenty of cashiers available to get in line. First time in this store located on El Camino. Store was well stocked very large spent time looking for merchandise. Produce was very well stocked
Mar 18th, 2023

#1 PHONE CARRIER EVER
Mar 12th, 2023