VCA Mueller Pet Medical Center

If you're looking to drop a couple bricks ($2000) for a "we don't know" and a 57 dollar script for generic anti inflammatories while your young dog slowly dies in front of your young children as you spend a week hand feeding it and hand watering them, this is the place to go! (Please note, I discovered the dog still ate and drank if hand done, not them) On the good note, their billing and payment systems are very smooth. They truly excell at taking your money. Just less so on any actual medical advice or diagnosis.
Mar 27th, 2024

My June bug (5.4 lb chihuahua). These people saved her life in 2017 and 2019 on New Years Eve. Having eaten a bone, developed obstruction, so sick. I called them in late afternoon to announce immediate arrival. They received us, took her immediately to examinations, made 2 observations, 1 x-ray and steps were immediately taken. Had to leave her. Monitored while under treatment - whatever it was, they helped my June bug pass it. These folks are amazing. Respectful, timely, responsive, caring, she was a renewed dog. Thankful I had pet insurance - worth it !!!!!
Mar 17th, 2024

Mar 14th, 2024

We first brought our cat Elita to VCA Mueller because they were the only available ER when she was refusing to eat and was lethargic. We had concerns for months but her doctor at Banefield had been focused on her weight despite her already being on a strict diet and being a big fuzzy cat (she had already lost 3 pounds since we adopted her and was around 12-13 lbs consistently on her diet). The staff was always professional and considerate and were able to figure out she needed B-12 and a prescription food. Elita turned around immediately and we enjoyed over two more years with her after that serious health scare. Unfortunately, at the beginning of 2024, she was diagnosed with stomach cancer. The staff was always patient with my questions during this difficult time and Doctor Harris was always great. When we had to say goodbye, they were very considerate and kind during this process and helped us since we could not take her for cremation until the following morning. While somewhere like Banefield is cheaper, I know that by bringing my cats to VCA Mueller, they were getting the care they needed and my other cat will continue to be cared for by them. Do keep in mind this is an ER facility so it is busy but the staff has always done their best for us and, Im sure, other clients.
Feb 22nd, 2024

Brought my cat in for fluid in his stomach, which we found out at the ER visit. Vet was extremely condescending and rude. After conducting an ultrasound, the only thing the vet said was that my cat would need to be euthanized. I did not disagree with this, still not an easy thing to hear especially when the veterinarian is clearly so miserable. However, this vet failed to mention that her and her team had discovered a mass in his ultrasound. Not a single word about it, straight to euthanasia. It was in the report that was discovered by another vet, but not discussed. Before deciding to put my cat to sleep 100%, I took him to a vet hospital in Davis where they discovered that information had been withheld. This vet took x-rays and sent them to be read. Had I found out about the mass at VCA and time had been taken to explain the causes of a mass, I would have gotten x-rays at VCA. I had answers in Davis within the hour of the appointment and absolutely no wait time. I have given VCA Mueller two stars as they were quick to see my cat and was able to drain his stomach to make him more comfortable. Amber, the vet tech, also earned a star. She was obviously busy, but still took what little time she had to be kind and considerate. This review was not made out of pain or anger because my cat has passed. It was going to happen either way. Price was not considered in this assessment as I had and still have no issue with the amount I spent. I quite honestly couldnt even tell you if its more expensive than other places. Its the lack of empathy and is a fair assessment.
Feb 11th, 2024