Xfinity Store by Comcast

Went in here with my husband today. The guy threatened to have him "removed" by security for having a "tone" problem. We spent all day trying to resolve and issue that we did not create and this store eventually just told us there is nothing they can do. Complete joke..
Apr 7th, 2024

This company runs a monopoly and pretends to actually be legitimate. Customer service is 1.24/5 with over 3k reviews on BBB. This location is run extremely poorly and was the worst experience I had with the supervisor there telling me there's nothing I can do to solve your problem and what they told you on the phone doesn't matter. Soo...who was going to solve the problem?
Apr 7th, 2024

We created an account in the morning and needed to have my son who was local (i was out of town) pick up the modem. The agent that setup the account stated we would be able to go on online access the account and add my son as a manager of the account and pick up the reserved modem within 2 hours. We attempted to do this but the account was not showing up online and there seemed to have been some error in the setup or some detail that we were not informed about. We spent about an hour trying to get ahold of someone on the phone due to the complicated or seemingly complicated scenario for this company. My son went in here after being told via customer service agent he could pick up the equipment for my account using a copy of my ID as well as a signed letter I provided stating it was alright for him to do that. This was very strange instructions by the online agent but we asked him several times if this was standard procedure and he confirmed this is how they do it all the time. He went into the store with photocopies and a letter. Spoke to Roberto who seemed to be the supervisor working at the time just reiterated through the same thing "I cannot help you unless you are already account manager on the account". It was explained to Roberto that we had no way of adding my son to the account as it would not show up online. He offered no solution to this and at times told my son that he cannot help him. My son asked to speak to management, he was told there is no one to speak with at the moment and that management would say the same thing. My son asked to get the managements contact and he was denied this as well. So ultimately they not only did not resolve the issue but threatened to have him removed by security due to his "tone". We were scheduled to go in tomorrow to start 4 cell phone lines with comcast but this experience once again reminds us of why this company has the rating it does on BBB. I would avoid this location at all costs and post any experience you have with comcast on social media. That's what we are doing
Apr 7th, 2024

I have imitated others and this one in Arden wy is the best
Apr 6th, 2024

Mar 30th, 2024