Monarch Home Services (Salinas)

When I bought the system I was sold on it being able to be controlled from my phone and the home thermostat. Unfortunately I got just the home thermostat working and no contril of the main room heater from my phone due to some incompatible equipment that was sold to me as being compatible. The technician was helpful but couldn't make it work both ways. Looks like the heater I just bought already needs to be scrapped for one that will work both ways. They never fixed anything. They made me pay for the wireless type then sold me a unit that does not have that capability, theres water dripping from the celing unit. The heat tubes smll like mold. They have this thing with a super wet condenser pouring water under my house. They never installed the drip pan that I clearly said I don't want this job done without. They have not made any fixes on those things. Yes I bought from them the full $30,000 system of 5 mini split heaters in my home. Then realized these guys need to go from Smart72 to Monarch names and prior to my business they were Max Heating and Air. If they did good business they would get a good review. They have been canceling appointments with me for 6 months.
Dec 9th, 2023

The Smart 72 crew was professional, informative, and very helpful. They were recommended through Home Depot and did a great job with a difficult installation of my new hot water heater. I received courteous service from everyone - including the person who wrote the quote, the people at the scheduling and billing departments, and of course, the installers. Service: Installation
Oct 26th, 2023

Still waiting for the job to be completed. Not good communication at all. The first time they came they were dispatched late and were not able to complete the job. I called 7 times to figure out when they were gonna come finish, Which means no Heat and AC. 3 weeks later they came back and finished the install of the New heating and AC units but, now we're not able to clean the air ducts Due to waiting for a part. Here we go again, No one has called to reschedule. It's really sad and frustrating.
Jul 30th, 2023

Jul 19th, 2023

Its too bad this tech just fixed what the last tech fumbled. Service: HVAC system maintenance
Jul 8th, 2023