North County Industrial machine Shop

Dec 15th, 2020

FRIENDLY
May 18th, 2018

I have a small company that makes machinery parts.  I've bought stainless from these guys a couple of times, they sell for a reasonable price.  I noticed they have quite a bit of blue UHMW also, which is hard to get.  They cut my material the same day.  I was very satisfied.
Sep 11th, 2017

THEY        S    U   C   K!At best they were having an epic bad day.At worst they are completely disorganized and/or incompetentIf you need machine work done find anyone elseI'd give 0 stars if i could.  But then........ I'm biasedI needed bearings and races pressed into a fitting.  I supply all parts.Them - "You'll have it tomorrow"Me - "sounds great.  Oh yeah, this arbor here - this one right here - it's critical that it projects enough so that the flange doesn't rub on the fitting."Them - "Got it"  (Scribbles a sketch)Me, tomorrow - "Hello, is it done?" Them - "maybe around 4:30, if not, then by the morning."Me  - "not a problem"Me. the next morning - "is it done?"Them - "The grease fitting broke.  We're drilling and tapping and replacing it right now.  Have it done by 1:00p"      (Grease fitting not part of the original plan)Them 1:00p - "part's ready come pick it up"Me (there) - "here to pick up my part"Them - "Do you have a spacer? We pressed the arbor too far into the bearings.  It rubs, but if you have a spacer it will work."Me - "SPACER!?!?  No!! There's no spacer"Them - "No problem.  We'll just press it back through.  Another 20 minutes"Me (20 min later and not happy) "Well, I'm back"Them - "That's $100"Me - "$100!?!?  You quoted me $50-$70"Them - "Well we had trouble with it.  the $70 was if it was easy"Me (to myself - 'well it's done, I can get on with my life') - "Here's my card"Them - " It's $100 cash.  It's $140 on the card"Me -"What!!!"Them - "There's an ATM down the street"Me (to the ATM and back.  Now pissed)A quick exchange of money and parts and I'm gone.  I don't even want to talk to them anymore.  I'm DONE!Get home, start laying parts out for reassembly...........THEY PUT IT TOGETHER  B A C K W A R D S !!!!!!!!!Me (on the phone) - "You guys are a day and a half late.  You charged me $30 more than I was quoted. And it's Fucking WRONG (for the 3rd time)"Them - "Bring it back we'll fix it"Me (14 miles and 25 minutes later) "You did it backwards."Them - "We'll give you a call when it's done"Me - WHAT?  HOW LONG IS THAT GONNA BEThem (no eye contact, shuffling off to confer w/ coworker) (5 min later) - "About an Hour.  We'll call you"Me (53 minutes later) - "...........no...........words........"Them (nothing)
May 3rd, 2012