Kiehl's Since 1851

If I could give zero Stars I would the man that was working today was absolute a horrible attitude! I brought my students for a field trip and rather than greeting us and welcoming us into the store, he opened the door and questioned why we were all there and all of us wanted moisturizer this early in the morning? Not as a joke not to be funny he was just plain rude! I've been to the location at UTC mall and had an exactly opposite experience so I believe it is only this location.... I was excited to bring my students because I love the history the background the products and was planning on purchasing the face cream and would have recommended it to all my students to make purchases while we were in the store... He acted very bothered that we would want to know the history of your amazing company dating back to the 1800s I'm sure there was so much that he could have told us about where you came from and everything that you provide and when I asked him he gave me a 1 minute summary with the rudest face and attitude so we all felt so unwelcome that we decided to leave without buying anything... So it was a loss for your company as well as a loss for my students that were excited about this field trip he bragged about being there for 5 years I'm not sure how he has lasted this long with such poor customer service and an inability to tell us about this company that he should know so much about after such longevity with you. I would definitely recommend reminding him you are nothing without your customers and you just lost an entire classroom full of students that would have been potential buyers today!!!
Jan 19th, 2024

Nov 25th, 2023

Excellent customer service, very knowledgeable staff and great recommendations. The products are expensive but, worth it. I would recommend you come in and ask questions, they dont just want to sell you things you dont need. You always leave with samples of other products.
Jul 18th, 2023

Absolutely love the customer service provided by Nastasia and her team. Strongly recommend this location for any of your skin care needs.
Apr 24th, 2023

Feb 12th, 2023