Alpha Towing and Recovery

Was assigned this company through my insurance. Took close to 3 hours to arrive and the driver was rude and unprofessional. The driver they sent JUMPED my EV when we only called for a tow which damaged the battery. And rushed out so fast he forgot his tools. Had to call for another truck to tow me to a shop, wasting additional time and resources unnecessarily. Worst display of customer service Ive experienced through a tow truck company. Do better.
Mar 24th, 2024

Dec 28th, 2023

Horrible customer service and much later than promised Service: Car towing
Nov 2nd, 2023

Great service. The owners are quick, personal, and compassionate. My car got delivered as promised, on time and to the correct address. I highly recommend them.
Oct 21st, 2023

I cant say enough good things about my experience with Alpha Towing. I was in the midst of a AAA disaster, being given the run around after popping a tire right before having to drive from Spartanburg to Charlotte. I needed a donut put on and a tow to Charlotte, but AAA wouldnt send me a tow truck for over 4 hours, meaning I wouldnt get to Charlotte until after 2am. I knew this couldnt be right and that there were definitely tow trucks available that they werent sending to me. Eventually, Daniel with Alpha Towing was sent out to change my tire. On the call he gave me to tell me he was on the way, he made sure I was in a safe place, asked what happened, and I explained my situation to him. He asked if I still needed a tow, and offered one of his trucks to take me to Charlotte. I immediately jumped on his offer, and he even went out of his way to call AAA and organize everything on my behalf. Shortly after Joseph appeared with a wonderful Alpha Towing truck (if youve been in a tow truck before, you know theyre not all wonderful). He also made sure I was safe, took great care of my car, and took me 1 1/2 hours up to Charlotte. He made sure I was comfortable and was the best company for the drive! We talked the whole time and he drove super safe, even making sure other cars on the road were being safe too. When I got to my destination in Charlotte, he drove my car off the truck and right into the drive way. As he drove off, I just felt so grateful. What started off as a stressful, frustrating, and hopeless evening turned into a safe and pleasant, trip back to Charlotte. Daniel and Joseph at Alpha Towing saved the day for me and Im super grateful! Service: Car towing
Jun 21st, 2023