Crash Champions Collision Repair Burke South

Very busy people
Jun 26th, 2023

(Translated by Google) I left my car there because of a car accident and the truth is that they broke my clutch and they didn't leave the truck right and they left the repairs halfway done. I do not recommend this place to take your car to be repaired (Original) Yo deje mi carro hay por un accidente de carro y la verdad me descompusieron el clutch y no dejaron bien la troca y dejaron a medias las reparaciones yo no recomiendo este lugar para q lleven a reparar sus carros Service: Body & Trim
Jun 16th, 2023

Jun 12th, 2023

I was told to pick up my car on 06/28/2023, since my rep Maria called me and told me the car was completed done. I was there at 4pm and did the quick check. Then I found out that the front light is not working, and one rivet on the front is missing. I told Maria, and she asked me to wait a bit she will ask mechanical to check. I waited till 6pm and the light was still not working. I asked if I can come back after dinner and other front desk lady said no since they are close. So I spent 2and half hours to wait for picking my car and I could not pick up my car eventually since they actually did not fix all parts. Maria offered me to deliver my car to my home on next day, and I agreed with it. Next day, right after the car delivered, I found out one component on rear wheel is off and the rivet is missing from that component. I immediately contacted Maria about this, she said they never told this part so she asked me to contact my insurance company. While I checked the itemized Bill, they did 4 wheel tracking correction which means they did touched this part, and they actually brought 110 rivets to fix the car and still missing one. Moreover, since I did not drive the car to my home, someone from Crash Champions did, I do not know if the damage happened during the trip. (I do not have evidence since I did not check this part yesterday, it based on my guessing.) It was frustrating on 06/28/2023 already since I postponed many things to pick up the car at afternoon, but I did not get my car back as they did not fix it completely. It is even more frustrating on the next day after the car delivered since one part did not fixed. Maria is good to communicate with but all other parts of this experience are the WORST.
Jun 23rd, 2023

To be fair, my first half of the experience with Crash Champions was fairly good. They got my Tesla repaired from a major weather damage, I got my car back in one piece in a fairly reasonable time frame. I could have given them 4-5 stars if my story ends here. But once they got their payment from my insurance, the customer service went quickly down the drain. At the pick up, I was told two small items were missing from my car. I can still drive it safely so I agreed to take the car and wait for them to get those two items repaired/installed later. So I waited and waited. Two months. No good communication after many emails. Empty promise again and again. They lost all the stars I could have given them, and they definitely lose me as a potential loyal customer.
Jun 9th, 2023