Volkswagen of Stevens Creek Parts Department

Been waiting 1.5 hours for an oil change still not ready. Not going to get into it but the first service advisor was not helpful or knowledgeable. The second that I worked with was ok. Not feeling a sense of pride or professionalism here. There is a lack of hiring good employees as I had similar problems at Tracy VW where I bought my car.
May 27th, 2023

Hours on the website are incorrect, and staff present was not willing to help me pick up my order
May 12th, 2023

This place is totally a scam! I would give them 0 star if Yelp has that option! Came in for winter special service package, including oil change, oil filter, tire rotation, windshield wipers, top off fluids, multi inspections. Got a gift card from Mo with the amount of $99.97 for the whole package. Before I left the car, I asked Danny the advisor how much will it cost, and he told me I just have to pay the different because the package only includes 5 quarts but my Atlas need another quart. He failed to let me know that I have to pay $99.97 (which doesn't make any sense because I got the gift card for that package!) before they took my car in for service. Drove my car back home and check again. They didn't rotate my tires, didn't change windshield wipers, and off course no fill up fluids! I wonder if they even changed my oil filter! I marked my car before bring it in, that's how I know. Never come back to this dealership again! what a rotten egg!
Mar 5th, 2023

Very nice service.
Jan 23rd, 2023

Nov 25th, 2022