AAA San Jose Brokaw Commons Car Care Plus

A few weeks ago, I had my car serviced and it returned missing a wheel cover (hub cap). The shop denied responsibility and stated they had received the car in such condition. I gave benefit of the doubt and thought the wheel cover (hub cap) might have fallen off on the drive there. I had done a walk around of the car before dropping it off and all the wheel covers were on, but somehow, I gave benefit of the doubt. So I had to buy a replacement wheel cover and had it installed at another auto shop. Thats when I learned this isnt a wheel cover that snaps on or off (and not likely prone to falling off). It is secured in place with 5 lug nuts, which were still screwed on tightly (on the tire missing the cover). In other words, the wheel cover didnt just fall off. Also corroborated by the other auto repair shop and asking other auto mechanics. Ill never know what happened to my wheel cover while it was in this shop (either forgot to put it back on or was damaged), but definitely trust lost.
Apr 7th, 2024

Simply the BEST ... in quality of work, price, and communication. Thanks to all!!!
Mar 31st, 2024

I submitted an online request to get my fluids checked (poor car hadn't been looked at in 3 years except for regular oil changes), and I got a call from Jason to schedule. He got me in first thing on a Saturday, and they also replaced my turn signal light, which had gone out three days before. I was done and headed home just over an hour later. I got a checklist of the next repairs based on milage, and I've updated my calendar to call and schedule my next visit.
Feb 20th, 2024

Feb 1st, 2024

Professional service and nice people.
Jan 29th, 2024