TrenchFree

Rich Wales _{on Google}

Jan 8th, 2024

DON'T START REPLACING YOUR SEWER LINE WITHOUT MULTIPLE BIDS!!
I received six quotes to replace the 60-year old sewer line from my house to the street. Of the first four quotes requested, two of the contractors declined because they did not have the necessary equipment to do the job. BOTH of them suggested TrenchFree. I subsequently got a bid from Trenchfree, which was less than ONE FIFTH the price of the first bid I received!
TrenchFree came on time with a full crew on the scheduled date, based on the city's inspection calendar, and completed the work in one day, in spite of having to dig through 3 feet of concrete at the city-side of the sewer line. They were EXTREMELY polite, respectful, and professional and did excellent work. Every single person I interacted with from Trenchfree seemed to care greatly about my job. My sewer line ran under my cement aggregate front porch to get under the house, and under my 4 ft wide brick walkway to the street. Both were left completely intact.
They do this every single day - they know what they're doing.

S D _{on Google}

Oct 14th, 2023

I was duped into installing a clean out at the front of my property years ago by a TrenchFree employee to solve the foul odor problem I was detecting. He spun a long yarn about how the smell was emanating from our sewer lateral, which was buried four feet beneath our lawn. I learned later that the smell was coming from Ginko tree berries that had fallen across the street and wafting over with the breeze. Long story short, I was conned into digging up my lawn and needlessly spending a couple thousand dollars. When I contacted TrenchFree about this later, they told me that this issue was between me and the employee and that they had nothing to do with it. I know that small claims court is a joke and I wasnt gonna retain a lawyer due to the additional cost and headache. When you call an expert you expect some expert advice. TrenchFree may have ironed out their business practices since, but that doesnt put the money I was conned out of back in my pocket.
Updated review:
I called TrenchFree about this issue back when it happened, detailing everything I mentioned in my review, and they took no responsibility for it back then. Urging me to call you again is disingenuous.

Jon Small _{on Google}

Aug 21st, 2023

We have an old home (by local standards), and our main waste line was buried under our slab foundation. The line was cracked, with dips and accumulated rust and gunk to the point of failure. Digging it up was unthinkable. TrenchFree came highly recommended, with a solution for our situation. They provide a cure-in-place pipe (CIPP) lining that essentially builds a new pipe inside the old janky one.
Working with them was one of the best experiences I've had with a contractor/service provider. They came out to inspect, and showed us the issues with the line in real time with their inspection camera. This was not inexpensive work, so we got a few additional opinions. Comparing the bid experience, the referrals we got, and the confidence we felt in the proposal, we accepted the bid.
The crew that came out to do the work were professional, neat, quiet, respectful, and skilled. They put in a full two days to complete the project, and kept us updated as they worked. When they were done, they buttoned up and left our home as clean as they found it.
First, the CIPP solution was sort of magical. Amazing how it works, and absolutely perfect for our situation (hopefully it lasts!) Second, and equally importantly, I really could not have asked for anything more from the company. They are a quality team who care about customer satisfaction. It's a no-brainer to give them a full 5 stars. Services: Plumbing pipe repair, Sewer repair

Hub Gre (bobsy) _{on Google}

Mar 22nd, 2023

I was offered a fair and reasonable quote for the installation of a 2 way clean out in front of my home. TrenchFree team did a great job at matching the original pathway stones after the installation, I can barely see the difference from before. The team recorded a video when running the camera in the sewer system, and hydrojetted the roots infesting my pipes. Extremely satisfied with their services. Thank you to the TrenchFree team. Service: Sewer cleaning