SAL-HAI FLOORING & CARPET

JP was very accommodating as I changed my mind several times.  Carpet was installed quickly and looks great.  Thank you JP.  Highly recommend.
Oct 16th, 2022

They're very responsive and do a great work for a very competitive price. I had one of my rental in San Jose that needed a quick carpet installation and they were able to do schedule in few days time and get the job done pretty quickly and the quality of work was great and the the carpet and the padding that they installed were of a very good quality as well.
Sep 20th, 2022

Super happy with my carpets! Rochel is knowledgeable and is a professional. Got back to me really quick with all my questions and concerns. I have 2 dogs, and the carpet material he uses are all pet approved in terms of stain resistant. Also the workers are all really nice and easy to work with. They did an amazing job! Thanks Rochel for you and your teams hard work! I will make sure to reach out to you again if I ever need carpets again.
May 24th, 2022

I bought a house earlier this year and wanted to do some improvements before moving in. I had four bedrooms where I wanted to replace the carpet with some luxury vinyl plank. The rest of our house already had some laminate wood and tile flooring which I wanted to keep. I was looking for flooring that would match the color of the laminate wood floors of our hallway and living room. Sal-Hai was recommended by a friend for flooring services. I reached out via Yelp and got a response from the owner, JP, pretty quickly. He came to San Mateo from Hayward to take a look around our house and then came back another day to bring over many samples to color match our floors. I found that to be more efficient than me going back and forth to stores like Floor and Decor and Home Depot to try and find a match myself. JP found a sample that was very close to our existing flooring so we went with that. It only took about four days for our flooring project to be finished. JP had two other workers assisting him. They ripped out all our carpet and put the flooring and baseboard in. Our master bedroom had some sloping in the floor so JP worked to level it out before putting the new flooring on top. I impressed by the speed at which our project was completed. It's been a few months and we are thoroughly enjoying our new floors! The flooring seems to be holding up well. I did notice a very minor bouncy area in our master bedroom where the floor was supposed to be leveled and told JP about it after we moved in. However I didn't get a response after I requested him to look at it. I decided we can live with it and it doesn't seem to be adversely affecting the function of our floor. The only slight con I have to mention is the logistics of scheduling our project. I had to postpone our floor installation due to delays with some other house projects (permits and inspection scheduling were at peak delays during the pandemic). I had to make many calls and send multiple emails and texts to JP before we could reschedule our project. I did appreciate that he was able to squeeze in our project in between some big commercial ones he had on his calendar. Overall I will still go back to Sal-Hai if I need future flooring services and am happy to refer him to friends! I thought the quality of work is pretty good and his rates are very reasonable for the Bay Area.
Dec 15th, 2022

Writing this 5-star review for a project that has gone wrong in several ways. Why? Because it is hard to find a better person than JP. From the time he arrived to give the quote, j p was quick, responsive, and easy to talk to. As the first day of work approached, a member of his crew fell sick. He worked tirelessly to find a substitute. When no one could be found he offered to refinish my wood floors at a later date of my choosing.Then, when I found another company who could start sooner, he not only offered a full refund of my deposit, but also to do free staircase-carpeting.The real test of a company's services is not how they handle things when everything's going right, it's how conscientious and resourceful they are when things go wrong.Sal Hai passed in flying colors. I will definitely hire them again if I have more work down the road.
Jun 8th, 2022